Customer Associate, Commercial Strategy & Operations
Shiftsmart· startup· Internet· Oct 8, 2026 · 19d ago
New York City (HQ)
In office
Full-time
Mid
$100K–$135K
2+ years exp
Job description
Why Shiftsmart
We’re building the Amazon of labor. We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies in the world, like Circle K, Pepsi, Dollar General, Starbucks and more. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace. We’re one of the fastest-growing startups in the country. We’ve grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we’re only getting started.
Our mission is to build the world’s leading platform for hourly workers and enterprises enabling flexibility, choice, and upward social mobility.
- Join a rocketship. This is a unique opportunity to join the ground floor of a rapidly scaling business that is changing the way hourly labor works and capturing a $2 trillion dollar opportunity in the US alone.
- Ownership + impact. Join a team that is challenging and supporting one another to build a great business and create flexibility, choice, and upward social mobility for workers everywhere.
- Captain your career path. Enjoy accelerated learning and growth working with a world-class team from top tech companies (e.g. Uber, Airbnb, Google, Amazon), business schools (e.g. HBS, GSB, Wharton), and professional services (e.g. Bain, BCG, Goldman).
- Become a world-class executor. We believe that #ExecutionIsBinary, and are dedicated to helping you master that skill for life here and beyond.
Team Mission:
The mission of the GTM & Customer team at Shiftsmart is to build the foundations and infrastructure to continue scaling the revenue side of our business and define how we work with our strategic enterprise customers, including some of the world’s most recognized brands and retailers. This role is responsible for growing customer relationships and building the systems, processes, and infrastructure that enable high-quality, reliable customer operations at scale. This particular role will focus on supporting the customer team to close commercial deals, enabling a faster pace of engagement with prospective customers, and flex across a wide range of commercial activities including customer pitch materials, B2B marketing activities, and more.
This role is an opportunity to “go all in” on building a rapidly scaling business. You will become an expert on customer and commercial strategy while shaping the market-facing and operational decisions that determine the scale of our success. You’ll do this alongside a collaborative team that is committed to your growth, hungry for your perspective, and excited to make a real difference together.
This role is based in New York City (HQ) with typically 3+ days per week in the office.
Outcomes:
Your role will evolve alongside our customer base, but some of your early responsibilities will include;
- Drive Commercial Opportunities: Help move prospective customer opportunities forward from initial research through active deal execution. You’ll research prospects, identify relevant business problems and opportunities, develop a point of view, and turn that thinking into customer-ready materials that help advance conversations.
- Build Customer-Ready Materials: Own the first draft of decks, demos, proposals, and stakeholder-specific materials across active opportunities. You’ll take direction from the commercial team and turn rough inputs into high-quality, customer-ready work quickly, enabling the team to run more opportunities in parallel without sacrificing quality.
- Customer & Market Research: Prepare research memos ahead of meetings with new prospects and stakeholders, giving the team the context and perspective needed to enter conversations prepared. You’ll develop an understanding of each customer’s business, priorities, and potential use cases and translate that research into actionable commercial insights.
- Build Commercial Systems: Create and improve systems that help the Customer team manage a growing commercial pipeline. You’ll help bring visibility to every open thread, from inbound opportunities and existing customer expansion to high-potential prospects, so the team always knows what is happening, what comes next, and where attention is needed.
- Scale Commercial Content: Build a library of reusable customer content, case studies, messaging, and other commercial materials so that new requests can be addressed in hours rather than days. You’ll continuously identify opportunities to automate and improve how we create and manage commercial content.
- Support B2B Marketing: Flex across the broader commercial function, including conferences, website updates, video production, and other marketing initiatives. You’ll help execute these projects end-to-end while looking for new ways to strengthen Shiftsmart’s market presence and generate commercial opportunities.
Competencies:
Do you have what it takes to fundamentally change labor? Here are the attributes you’ll need:
- Commercially-minded: You have 2-4+ years of experience in consulting, banking, strategy & operations, business operations, or another fast-paced role, ideally in a startup.
- High ownership: When you take something on, you drive it to completion and you naturally think about what needs to happen next and take action before being asked.
- Strong communicator: You’re an excellent writer and can turn complex information into clear, concise communication. You are highly proficient in Slides/PowerPoint and can take rough ideas, data, and notes and turn them into polished, customer-ready materials. You have good judgment around what information matters and how to tell a compelling story.
- Comfortable with ambiguity: The role will change based on what the commercial team needs. One week you may be building a customer deck, the next you may be researching a prospect, preparing for a conference, or helping produce a video. You see this variety as an opportunity to learn rather than needing a narrowly defined job description.
Compensation philosophy
To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials.
In addition to competitive salaries and meaningful equity we offer the following benefits:
- Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
- 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%
- Generous, fully paid parental and family leave policies
- Pre-tax commuter benefits
- Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan
Equal opportunity employer
Shiftsmart is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Operating Principles @ Shiftsmart
Inspired by Leadership Principles @ Amazon amazon.jobs
Execution Is Binary
We #GetShiftDone. We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments. If we say we are going to do something, we do it.
We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward. This means we work really hard, execute with urgency, and ruthlessly challenge timelines for anything important. As a result, we do not defer responsibility to other teams or individuals. Instead, we take the problem as far as we can and only when needed ask others for help.
Each time a crisis or opportunity emerges we take the hill as one team, because we are allergic to the words “it can’t be done”.
Missionaries, Not Mercenaries
We before me. We believe in our mission to build a better world for workers. We understand why our work matters and take seriously how it impacts our customers and our partners. This belief permeates everything we do from the strategic to the mundane.
We are energetic, ambitious, and want to win. We constantly raise the standards for ourselves and everyone around us. We show up for our customers, our partners, and most importantly our teammates, and make every effort to build lasting relationships with each of them.
We do not measure success based on our titles or the size of our empires. This also means we put the needs of the business before the details of our job descriptions. Rather than fight for a bigger piece of the pie, we fight to grow the entire thing and recognize this is how to grow our careers too.
Inputs > Outcomes
We work really hard. Fundamentally changing how labor works is not easy. It often requires long days, late nights, and weekends to deliver on our commitments. We lean into this challenge.
We focus on the process. We think in terms of value chains and appreciate that a bad process with a good outcome is simply dumb luck.
We lead with data. We use facts, not fiction, to build narratives and make decisions. To do this we prepare written memos in advance and resist the urge to engage in endless water cooler what ifs, because we value the time and attention of our teammates.
We hire and develop the best. When we decide to hire a new team member, we do so because we believe they will increase the talent density on our team. We view ourselves as leverage maximizers rather than inconvenience reducers and strive to increase the output of everyone we interact with.
Honesty Over Harmony
We share the truth even when it is painful. We do not, however, share the truth callously to hurt people’s feelings or make them look bad. We also assume positive intent. If someone is not delivering in a way that we need, we ask them and tell them before assuming the worst.
We embrace mutual feedback. As people leaders we care more about our team’s growth and success than how much others like us. As individuals we seek, accept, and apply feedback. We do not give or take feedback personally because we understand it enables us to learn and grow.
We tell the truth to ourselves. We reject a pollyannaish view of our world. Instead if something isn’t going well that we are responsible for, we call it out. And when someone calls out their own truth that may be less optimal, we don’t punish them for it.
We have the meeting in the meeting. If something is broken or we disagree, we call it out and say something in the moment even if it feels uncomfortable to do so. This means that if something is broken, we do not just accept it and complain later.
Invent & Iterate
We are inventors @ heart. We categorically reject the phrase “that is how it’s always been done”, and constantly discover new and better ways to do more with less. This means we are resourceful and often do things that don’t scale, only to create ways to scale them later. We’re builders.
We think BIG. At every level of the company, we embrace big, hairy, audacious, and transformative goals. We fear lack of progress and incremental thinking more than failing to deliver or falling short of an audacious goal. We believe courage means to try without fear and learn without ego.
We do not let perfect get in the way of better. When faced with the choice we prioritize delivering something, even if imperfect, over endless debate and alignment. We embrace good mistakes.
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Keywords to mirror
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- Platform
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Benefits
Benefits detected in the listing.
Dental
Vision
401(K)