Job description

Role Overview As a Customer Success Manager, you will be responsible for managing client relationships throughout the project lifecycle — from initial onboarding to ongoing support. You will work closely with clients to ensure smooth communication, successful delivery, and long-term satisfaction. ⸻ Responsibilities • Serve as the primary point of contact for clients • Guide clients through onboarding and project processes • Coordinate with internal teams and suppliers to ensure timely delivery • Respond to client inquiries and resolve issues efficiently • Track project progress and keep clients informed • Ensure a high level of client satisfaction and retention • Identify opportunities to improve client experience and processes ⸻ Requirements • Experience in customer success, account management, or client-facing roles • Strong communication and organizational skills • Ability to manage multiple clients and projects simultaneously • Comfortable working with technical or industrial products (lab equipment experience is a plus) • Problem-solving mindset with attention to detail ⸻ Work Setup • Fully remote • Must have reliable internet and a laptop or desktop • Comfortable using email, CRM tools, and video conferencing

Requirements

Must-haves

As a Customer Success Manager, you will be responsible for managing client relationships throughout the project lifecycle — from initial onboarding to ongoing support.
You will work closely with clients to ensure smooth communication, successful delivery, and long-term satisfaction.
Serve as the primary point of contact for clients
Guide clients through onboarding and project processes
Coordinate with internal teams and suppliers to ensure timely delivery
Respond to client inquiries and resolve issues efficiently
Track project progress and keep clients informed
Ensure a high level of client satisfaction and retention
Identify opportunities to improve client experience and processes
Experience in customer success, account management, or client-facing roles
Strong communication and organizational skills
Ability to manage multiple clients and projects simultaneously
Problem-solving mindset with attention to detail
Fully remote
Must have reliable internet and a laptop or desktop
Comfortable using email, CRM tools, and video conferencing

Nice-to-haves

Comfortable working with technical or industrial products (lab equipment experience is a plus)

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: dover
Effort: medium

Benefits

Benefits detected in the listing.

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