Job description

ABOUT FINCH Our mission is to make justice radically more accessible to every American household. We combine expert operators with purpose-built AI to automate the admin work of consumer law and put clients first by handling intake, claim opening, medical records, police reports, lien management, demands, and everything in between. Since launching in April 2025, we’ve raised a $20M Series A sequoiacap.com backed by Sequoia, Redpoint, and the founders & CEOs of DoorDash, Ironclad, and Digits and are running pre-litigation for over 125 of the highest-volume personal injury firms finchlegal.com across the country. Explore life at Finch app.notion.com for more. THIS ROLE Lead Paralegals own attorney relationships, client communications, and the smooth progression of cases from sign-up to resolution. You’ll be the primary point of contact for both firms and clients, coordinating with the broader Legal Ops team to keep every case moving efficiently while ensuring the client experience is exceptional. You’ll provide regular updates, anticipate and remove bottlenecks, and ensure attorneys always have case information a their fingertips. YOU WILL: - Serve as the primary liaison between Finch, attorneys, and clients - Maintain proactive communication with clients throughout treatment and the case lifecycle - Provide detailed case status reports and updates to attorneys and firms - Work with case managers, intake specialists, and demand reviewers to coordinate case progress - Identify and resolve delays or issues before they affect outcomes YOUR TEAM: LEGAL OPERATIONS Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity. YOU MIGHT BE A FIT IF YOU: - Have 10+ years of paralegal experience, ideally in personal injury or high-volume plaintiff work - Are bilingual in Spanish and English (preferred) - Are highly organized, detail-oriented, and proactive in communication - Can build trust quickly with attorneys and clients alike - Understand the importance of both client experience and case velocity - Are able to work Central hours (CST) hours to support client needs COMPENSATION $85,000 – $125,000 annual salary + equity ADDITIONAL BENEFITS INCLUDE: - 100% coverage for health, dental, and vision - 401(k) retirement plan - In-office snacks, drinks, and daily team lunch and dinners - Flexible PTO (we trust you to take the time you need)

Requirements

Must-haves

Serve as the primary liaison between Finch, attorneys, and clients
Maintain proactive communication with clients throughout treatment and the case lifecycle
Provide detailed case status reports and updates to attorneys and firms
Work with case managers, intake specialists, and demand reviewers to coordinate case progress
Identify and resolve delays or issues before they affect outcomes
Have 10+ years of paralegal experience, ideally in personal injury or high-volume plaintiff work
Are highly organized, detail-oriented, and proactive in communication
Can build trust quickly with attorneys and clients alike
Understand the importance of both client experience and case velocity
Are able to work Central hours (CST) hours to support client needs
100% coverage for health, dental, and vision
In-office snacks, drinks, and daily team lunch and dinners
Flexible PTO (we trust you to take the time you need)

Nice-to-haves

Are bilingual in Spanish and English (preferred)

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto