Job description

About Circadia Health Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines: Contactless sensing that monitors respiration and motion with medical-grade accuracy Native predictive models that detect 85% of preventable adverse events several days in advance Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA. What You'll Do Implementation and Support Lead on-site implementation of Circadia's monitoring platform in SNFs, from device installation through go-live, integrating it into existing care routines rather than adding a parallel process. Assess each facility before rollout: shift patterns, unit layout, staffing model, EHR workflow, and connectivity constraints. Build and execute the facility implementation plan with clear owners, dates, and dependencies, keeping it current as conditions change. Serve as first-line support after launch: troubleshoot devices and connectivity, resolve staff questions, and escalate product issues with enough detail for Engineering to act. Track device uptime and utilization by facility, unit, and shift, and flag gaps before the customer does. Training and Adoption Deliver training to clinical and frontline staff across all shifts, including nights and weekends, where adoption gaps usually live. Tailor content and delivery to the audience. CNAs, nurses, DONs, unit managers, and facility IT each need a different version. Build and maintain training materials and a knowledge base that hold up after you leave the building. Identify the behavioral reason adoption is lagging rather than defaulting to another session, and retrain where retraining is the actual fix. Develop facility champions and super-users so competence survives staff turnover. Relationship Management and Collaboration Build working trust with facility teams at every level, from the floor to the administrator, so staff surface issues early. Coordinate with in-house care teams and remote clinical providers so the customer experiences one program, not several. Participate in interdisciplinary team meetings, contributing implementation insight and ensuring device data is used inside patient care plans. Partner with Customer Success, Clinical, Support, and Engineering to unblock deployments, and own customer-facing communication while a dependency is open. Hand off to Customer Success with a documented account state: utilization baseline, stakeholder map, and open risks. Quality Improvement and Compliance Feed field evidence to Product and Engineering: failure modes, workflow friction, and what staff actually do with the product. Ensure all activity complies with regulatory standards and patient safety guidelines. Maintain accurate documentation of implementation activity, staff education, and device functionality checks, aligned to organizational and regulatory requirements. Follow facility protocols on HIPAA, infection control, and site access. Qualifications Must-have Bachelor's degree in business, operations, healthcare administration, nursing, or a related field, or equivalent hands-on experience in a healthcare setting. 2+ years of experience in customer success, implementation, or account management Comfort operating inside healthcare environments, particularly skilled nursing facilities, with working knowledge of nursing workflows, shift structure, and floor dynamics. Clear, confident verbal and written communication with the ability to train and hold a room of clinical staff. Strong interpersonal skills and the ability to build credibility quickly with audiences ranging from CNAs to facility administrators. Practical problem-solving: you diagnose the cause on site rather than escalating it as-is. Ability to work independently with minimal supervision, managing your own schedule, follow-up, and commitments across multiple facilities at once. Organizational rigor with project tracking tools such as Monday.com. Nothing lives only in your head. Willingness to travel up to 75%, including early mornings and occasional overnight shift coverage. Preferred Experience implementing healthcare technology, remote patient monitoring, or telehealth services in provider settings. Clinical background or license (RN, LPN, RT, CNA) or direct post-acute operations experience. Experience training frontline staff in high-turnover environments. Circadia Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law.

Requirements

Must-haves

Implementation and Support
Lead on-site implementation of Circadia's monitoring platform in SNFs, from device installation through go-live, integrating it into existing care routines rather than adding a parallel process.
Assess each facility before rollout: shift patterns, unit layout, staffing model, EHR workflow, and connectivity constraints.
Build and execute the facility implementation plan with clear owners, dates, and dependencies, keeping it current as conditions change.
Serve as first-line support after launch: troubleshoot devices and connectivity, resolve staff questions, and escalate product issues with enough detail for Engineering to act.
Track device uptime and utilization by facility, unit, and shift, and flag gaps before the customer does.
Training and Adoption
Deliver training to clinical and frontline staff across all shifts, including nights and weekends, where adoption gaps usually live.
Tailor content and delivery to the audience. CNAs, nurses, DONs, unit managers, and facility IT each need a different version.
Build and maintain training materials and a knowledge base that hold up after you leave the building.
Identify the behavioral reason adoption is lagging rather than defaulting to another session, and retrain where retraining is the actual fix.
Develop facility champions and super-users so competence survives staff turnover.
Relationship Management and Collaboration
Build working trust with facility teams at every level, from the floor to the administrator, so staff surface issues early.
Coordinate with in-house care teams and remote clinical providers so the customer experiences one program, not several.
Participate in interdisciplinary team meetings, contributing implementation insight and ensuring device data is used inside patient care plans.
Partner with Customer Success, Clinical, Support, and Engineering to unblock deployments, and own customer-facing communication while a dependency is open.
Hand off to Customer Success with a documented account state: utilization baseline, stakeholder map, and open risks.
Quality Improvement and Compliance
Feed field evidence to Product and Engineering: failure modes, workflow friction, and what staff actually do with the product.
Ensure all activity complies with regulatory standards and patient safety guidelines.

Nice-to-haves

Experience implementing healthcare technology, remote patient monitoring, or telehealth services in provider settings.
Clinical background or license (RN, LPN, RT, CNA) or direct post-acute operations experience.
Experience training frontline staff in high-turnover environments.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aigo

Platform: lever
Effort: quick

Benefits

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Vision