Job description

HealthPartners is hiring an Epic Training & Learning Specialist . Help clinicians get the most out of Epic and other healthcare technologies that support exceptional patient care. In this role, you will deliver engaging training, develop learning materials, and partner with care teams to drive adoption, efficiency, and ongoing optimization across the organization. The Epic Training & Learning Specialist develops, delivers, and maintains training programs for Epic applications and related technologies. This role provides both in-person and virtual instruction for staff, supports new employee onboarding, creates and updates educational materials, and maintains training environments. You will support inpatient and ambulatory clinicians across Care Delivery while contributing to key initiatives such as Epic Refuel efforts, Epic upgrades, workflow improvements, and other strategic projects that enhance the experience of both patients and care teams. Why Join HealthPartners? • Directly impact patient care by helping clinical support staff use Epic efficiently. • Collaborate with clinical, operational, and technology teams across the organization. • Contribute to high-profile Epic optimization and upgrade initiatives. • Grow your expertise in healthcare technology, education, and change management. This position reports to a Learning Supervisor and joins a team of fifteen professionals dedicated to empowering end users and supporting technology adoption across HealthPartners. Required Qualifications: • Bachelor's degree in a related field or equivalent healthcare, training, or professional experience • Three (3) years of experience in training, education, healthcare technology, IT, or a related field. Training and/or education experience is strongly preferred; experience with Epic is also valued. • Strong presentation, facilitation, and communication skills • Excellent organizational skills and attention to detail • Ability to build relationships. • Demonstrated ability to manage multiple priorities and adapt to changing business needs. • Ability to thrive in a fast-paced, evolving environment. • Willingness to learn and embrace Agile principles and practices. Hours/Location: • M-F; core business hours. • This is a hybrid position with a required onsite component at our Bloomington office. Employees should expect to provide onsite training approximately every other week and must be available for additional onsite work as business needs require. Compensation Range: • $30.46 - $45.70 hourly • Compensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.). Responsibilities: • Maintains end user training to support predefined learning objectives and promote end user learning and system acceptance. • Completes prep work for classes, including coordinating logistics, timing and scheduling of classes, and participant registration/attendance tracking in the Learning Management System (LMS) • Resolves how-to ticket requests and partners with other teams to reduce their root cause. • Ensures training environments accurately reflect the Production environment to provide realistic and comprehensive training of the application(s) • Monitors training feedback and metrics and, with supervisor oversight, modifies training and/or approach as needed to meet learners’ needs and expectations. • Follows best practices for learning software, content management, and communications. • Performs other duties as assigned

Requirements

Must-haves

Why Join HealthPartners?
Directly impact patient care by helping clinical support staff use Epic efficiently.
Collaborate with clinical, operational, and technology teams across the organization.
Contribute to high-profile Epic optimization and upgrade initiatives.
Grow your expertise in healthcare technology, education, and change management.
This position reports to a Learning Supervisor and joins a team of fifteen professionals dedicated to empowering end users and supporting technology adoption across HealthPartners.
Bachelor's degree in a related field or equivalent healthcare, training, or professional experience
Strong presentation, facilitation, and communication skills
Excellent organizational skills and attention to detail
Ability to build relationships.
Demonstrated ability to manage multiple priorities and adapt to changing business needs.
Ability to thrive in a fast-paced, evolving environment.
Willingness to learn and embrace Agile principles and practices.
M-F; core business hours.
Maintains end user training to support predefined learning objectives and promote end user learning and system acceptance.
Completes prep work for classes, including coordinating logistics, timing and scheduling of classes, and participant registration/attendance tracking in the Learning Management System (LMS)
Resolves how-to ticket requests and partners with other teams to reduce their root cause.
Ensures training environments accurately reflect the Production environment to provide realistic and comprehensive training of the application(s)
Monitors training feedback and metrics and, with supervisor oversight, modifies training and/or approach as needed to meet learners’ needs and expectations.
Follows best practices for learning software, content management, and communications.
Performs other duties as assigned

Nice-to-haves

Three (3) years of experience in training, education, healthcare technology, IT, or a related field. Training and/or education experience is strongly preferred; experience with Epic is also valued.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agile

Platform: oracle-cloud
Effort: medium