Job description

As a Finance Operations Specialist for Navan's Invoice Care Team, you will be responsible for managing incoming customer inquiries regarding invoices and addressing queries from various departments within Navan. You will play a pivotal role in ensuring the clarity and accuracy of all travel invoicing-related matters across the organization. You will demonstrate a high ability to manage priorities and thrive in a dynamic, high-growth environment where you can easily adapt to rapid changes in people, processes, and products. Join a fresh, diverse team eager to advance internal processes and drive operational efficiency. What you'll do: In this role, you will be responsible for managing incoming inquiries regarding travel invoices from our customers and addressing queries from various departments within Navan. You will play a pivotal role in ensuring the clarity and accuracy of all travel invoicing-related matters across the organization: Manage a large volume of inbound and outbound emails with knowledge and efficiency. Provide accurate, valid and complete information to customers by using the right methods/tools Ensuring high levels of customer satisfaction through professional support. Collaborating closely with colleagues as required. Providing feedback to other Navan departments to improve customer service efficiency. Initiate and conduct phone calls with suppliers, if required, to ensure the accuracy of payment and transaction information. Keeping records of customer interactions, transactions, comments and requests. Your Profile: Are you an experienced and detail-oriented customer support specialist with a minimum of 3 years in the field? Do you possess adaptability and excel at piecing together complex details? Are you enthusiastic about thriving in a dynamic, forward-thinking environment? If so, you could be the ideal candidate to join our Navan Finance Operations team as a Finance Operations Specialist. What are we looking for: Demonstrated proficiency in analytical work with meticulous attention to detail. Strong analytical skills with experience working in Excel or similar data analysis tools. A background in accounting is crucial. GST, VAT and Taxation is a plus. Experience in the travel industry or familiarity with GDS systems is a plus. Comfortable working with evolving technology and AI-powered operational tools. Ability to effectively organize and manage tasks independently. Excellent verbal and written communication skills in English; additional languages are a plus. Capability to maintain high-performance standards in a fast-paced work environment Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here . Your decision to do so will not affect how your candidacy is evaluated. Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

Requirements

Must-haves

Manage a large volume of inbound and outbound emails with knowledge and efficiency.
Provide accurate, valid and complete information to customers by using the right methods/tools
Ensuring high levels of customer satisfaction through professional support.
Collaborating closely with colleagues as required.
Providing feedback to other Navan departments to improve customer service efficiency.
Initiate and conduct phone calls with suppliers, if required, to ensure the accuracy of payment and transaction information.
Keeping records of customer interactions, transactions, comments and requests.
Demonstrated proficiency in analytical work with meticulous attention to detail.
Strong analytical skills with experience working in Excel or similar data analysis tools.
Comfortable working with evolving technology and AI-powered operational tools.
Ability to effectively organize and manage tasks independently.
Capability to maintain high-performance standards in a fast-paced work environment
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here . Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

Nice-to-haves

A background in accounting is crucial. GST, VAT and Taxation is a plus.
Experience in the travel industry or familiarity with GDS systems is a plus.
Excellent verbal and written communication skills in English; additional languages are a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: greenhouse
Effort: quick