Learning Operations Manager at Coursera

Job description

About Coursera + Udemy Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog . Why join us now? AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them. Shape what comes next By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale. Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below. About your skills Learning Program Management: You know how to keep a learning program running smoothly — maintaining content relevance, managing the moving parts of an existing learning program, and making sure learners continue to get value from what's already been built. Business Analysis: You can dig into how a customer is using the platform, proactively identify gaps and opportunities, and turn what you find into practical recommendations that make a real difference for their learners and admins. Stakeholder Management: You build strong working relationships with the people you support — understanding their priorities, communicating clearly, and serving as a reliable, knowledgeable resource they can count on. Continual Improvement Process: You do not just complete tasks — you look for patterns, spot opportunities to do things better, and proactively suggest improvements that help customers get more value from the platform over time. About this role The Learning Operations Manager serves as a dedicated operational partner to Udemy Business customers, acting as the specialized "right hand" to the customer's internal platform admin or product owner. Because that admin is typically managing multiple HR tools, this role goes deeper on Udemy than the customer realistically can — handling day-to-day platform operations, catalog awareness, license management, and lightweight reporting. This role may support customers through a premium add-on, temporary backfill arrangements, or ongoing admin-style support engagements, providing consistent and proactive platform expertise that helps customers run Udemy more effectively and keep their learners engaged. What you’ll be doing Manage day-to-day platform operations including license management and rotation, configuration updates, and learning path upkeep Draw on deep knowledge of the Udemy catalog to help customers identify relevant content, surface recommendations, and find replacements for retired or outdated material Deliver lightweight reporting and surface insights to customer admins, including guidance on which metrics to track and what the data means in practice Chase down open support requests on behalf of customer admins, following up on ticket status and flagging anything that needs attention — routing technical resolution to the appropriate support teams as needed Facilitate ad hoc training sessions, webinars, and lunch-and-learns to support platform adoption and build administrator confidence Serve as the customer's go-to Udemy expert, providing deeper platform knowledge than their internal team can sustain across multiple tools Manage incoming operational requests across a portfolio of customer accounts, triaging and fulfilling tasks with consistency and care Escalate thoughtfully when requests fall outside the scope of the engagement, routing customers to the right internal teams What you’ll have Experience in a platform operations, managed services, learning administration, or customer-facing support role A strong sense of what good looks like in a learning program — able to evaluate whether content is well-sequenced, paths are logically organized, and programs are set up for learner success Strong attention to detail and organizational skills, with the ability to manage tasks and requests across multiple customer accounts simultaneously Ability to analyze platform usage and engagement data and translate findings into practical, actionable recommendations Clear and confident communication skills, with the ability to build trust with customer admins and keep stakeholders informed and aligned A proactive mindset — comfortable identifying opportunities for improvement and raising them before customers have to ask Experience facilitating training sessions, webinars, or other learning events in a professional context Comfort working across a variety of customer engagements, from premium support arrangements to temporary backfill situations Posting Date: September 9, 2026 Application Window: We anticipate the application window will be open until September 14th, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window. At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, and experience. In addition to a base salary, this role is also eligible for equity. Hiring Compensation Range: $89,600-$119,000 Colorado Compensation Range: $95,200 - $119,000 #LI-U #LI-KM3 For more information about how Coursera collects and uses your personal information, please see our Coursera + Udemy Global Applicant Privacy Notice . To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form. Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruiting@coursera.org.

Requirements

Must-haves

About Coursera + Udemy
Why join us now?
Shape what comes next
What you’ll be doing
Manage day-to-day platform operations including license management and rotation, configuration updates, and learning path upkeep
Draw on deep knowledge of the Udemy catalog to help customers identify relevant content, surface recommendations, and find replacements for retired or outdated material
Deliver lightweight reporting and surface insights to customer admins, including guidance on which metrics to track and what the data means in practice
Chase down open support requests on behalf of customer admins, following up on ticket status and flagging anything that needs attention — routing technical resolution to the appropriate support teams as needed
Facilitate ad hoc training sessions, webinars, and lunch-and-learns to support platform adoption and build administrator confidence
Serve as the customer's go-to Udemy expert, providing deeper platform knowledge than their internal team can sustain across multiple tools
Manage incoming operational requests across a portfolio of customer accounts, triaging and fulfilling tasks with consistency and care
Escalate thoughtfully when requests fall outside the scope of the engagement, routing customers to the right internal teams
What you’ll have
Experience in a platform operations, managed services, learning administration, or customer-facing support role
A strong sense of what good looks like in a learning program — able to evaluate whether content is well-sequenced, paths are logically organized, and programs are set up for learner success
Strong attention to detail and organizational skills, with the ability to manage tasks and requests across multiple customer accounts simultaneously
Ability to analyze platform usage and engagement data and translate findings into practical, actionable recommendations
Clear and confident communication skills, with the ability to build trust with customer admins and keep stakeholders informed and aligned
A proactive mindset — comfortable identifying opportunities for improvement and raising them before customers have to ask
Experience facilitating training sessions, webinars, or other learning events in a professional context
Comfort working across a variety of customer engagements, from premium support arrangements to temporary backfill situations
Hiring Compensation Range: $89,600-$119,000
Colorado Compensation Range: $95,200 - $119,000
For more information about how Coursera collects and uses your personal information, please see our Coursera + Udemy Global Applicant Privacy Notice .

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aigo

Platform: greenhouse
Effort: quick