Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Sage Hospitality . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality. At The Nines, Portland, we embrace: • Historic Retail Palace Reborn - Adaptive reuse of the 1909 Meier & Frank building as a love letter to Portland's architectural past • Dual Culinary Destination - Urban Farmer's farm-to-table steakhouse and Departure's rooftop pan-Asian cuisine — two of Portland's most acclaimed restaurants • Living Sustainability Philosophy - Onsite honeybees, hydroponic gardens, and a house butcher reflect a genuine commitment to sourcing • Oregon Art Immersion - 400+ locally curated pieces including the iconic Bird Song chandelier and student monotypes in every room • Sophisticated Portland Spirit - Luxury rooted in the city's creative, locally obsessed, independent character All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of The Nines, Portland and align with Sage Hospitality's commitment to genuine, meaningful connection. • Responsible for the management and planning of meetings/conventions and related activities. • Attends Banquet Event Order (BEO), staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process. • Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management. • Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs. • Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner. • Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues. • Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interactions. • Follow up on all client needs and inquiries in an efficient and expedient manner. • Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness. • Detail and up-sell the program with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service. • Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business. • Oversees all billing details for hotel groups to include deposits, direct bill applications, credit card authorizations and coordination with accounting. • Improve hotel convention services' products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers’ needs. • Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product. • Attend and lead pre conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties. • Close out all groups to include final pickup reports, commissions owed, including processing with accounting. Education/Formal Training • More than two years of post high school education. Experience • One to two full years of employment in a related position with this company or other organization(s). Knowledge/Skills • Requires a working knowledge of banquet/catering food and beverage services, policies or operations. • Requires knowledge of computer equipment. • Requires compiling facts and figures in accordance with established procedures. • Supervisory skills needed. • Communication skills required to provide information and associated services to hotel management and guests. • Excellent hearing necessary for verbal interaction with guests and associates. • Excellent vision necessary to view set-ups. • Excellent speech communication skills required for verbal interaction with guests and associates. Physical Demands • The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally. • Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally. • Mobility - ability to service. Benefits The Nines offers perks that are comparable to progressive employers. • Unlimited time off per Sage policy and manager approval • Medical, Vision, Dental and Retirement Benefits: • Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit • Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance • Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period • Eligible to enroll in Health Savings Accounts (HSA) with qualifying medical plans and receive up to $1000 company contribution • Eligible to enroll in Health, Dependent and Commuter Flexible Spending Accounts (FSA) • Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage • Eligible to enroll for short-term and long-term disability insurance coverage • Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance • WINFertility guidance for those enrolled in Sage medical plan • Other Benefits: • All associates can enjoy our complimentary cafeteria • $50 TriMet monthly subsidy or parking stipend • Calm Health Application Subscription • Employee assistance program • Paid time off for vacation, sick time, and holidays • Tuition Reimbursement of up to $2,000 per calendar year • Great discounts on Hotels, Restaurants, and much more • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at Sage Hospitality that await you. This company is an equal opportunity employer. frnch1 Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees. Please visit our website to apply.

Requirements

Must-haves

At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.
Historic Retail Palace Reborn - Adaptive reuse of the 1909 Meier & Frank building as a love letter to Portland's architectural past
Dual Culinary Destination - Urban Farmer's farm-to-table steakhouse and Departure's rooftop pan-Asian cuisine — two of Portland's most acclaimed restaurants
Living Sustainability Philosophy - Onsite honeybees, hydroponic gardens, and a house butcher reflect a genuine commitment to sourcing
Oregon Art Immersion - 400+ locally curated pieces including the iconic Bird Song chandelier and student monotypes in every room
Sophisticated Portland Spirit - Luxury rooted in the city's creative, locally obsessed, independent character
Responsible for the management and planning of meetings/conventions and related activities.
Attends Banquet Event Order (BEO), staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.
Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.
Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues.
Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interactions.
Follow up on all client needs and inquiries in an efficient and expedient manner.
Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.
Oversees all billing details for hotel groups to include deposits, direct bill applications, credit card authorizations and coordination with accounting.
Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
Attend and lead pre conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties.
Close out all groups to include final pickup reports, commissions owed, including processing with accounting.
Education/Formal Training
More than two years of post high school education.
One to two full years of employment in a related position with this company or other organization(s).
Knowledge/Skills
Requires a working knowledge of banquet/catering food and beverage services, policies or operations.

Nice-to-haves

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Wellness