Job description

Responsibilities • Owns product strategy and execution for the Servicing Vault domain — document storage, document audit, and related AI-driven capabilities • Sets the overarching roadmap the team executes against; balances near-term delivery with long-term platform vision • Define and own the Servicing Vault strategy, translating business goals into a multi-quarter product roadmap • Drive requirements and prioritization for document storage architecture, retention/audit workflows, and compliance-driven features • Identify and scope AI/automation opportunities within document audit and vault operations (e.g., anomaly detection, auto-classification, exception handling) • Partner with engineering, compliance, and servicing operations to ensure vault capabilities meet regulatory and investor requirements • Act as the primary product voice for Servicing Vault in client and internal leadership conversations • Manage trade-offs across competing priorities and communicate roadmap changes clearly to stakeholders Knowledge and Experience • 5+ years of product management experience within mortgage servicing • Strong business acumen — able to connect vault/document capabilities to servicer economics, compliance risk, and operational efficiency • Working knowledge of document management, audit trails, or regulatory storage requirements in a servicing or lending context • Experience shaping strategy (not just executing a backlog) — has owned a roadmap from vision through delivery • Comfortable partnering with engineering on AI/ML-adjacent features, even without a technical background Preferred Knowledge and Experience • Familiarity with MSP or comparable servicing platforms • Exposure to compliance/audit frameworks (investor, agency, or regulatory) • Prior experience introducing AI-driven functionality into a legacy operational workflow #LI-MA2 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Requirements

Must-haves

Owns product strategy and execution for the Servicing Vault domain — document storage, document audit, and related AI-driven capabilities
Sets the overarching roadmap the team executes against; balances near-term delivery with long-term platform vision
Define and own the Servicing Vault strategy, translating business goals into a multi-quarter product roadmap
Drive requirements and prioritization for document storage architecture, retention/audit workflows, and compliance-driven features
Identify and scope AI/automation opportunities within document audit and vault operations (e.g., anomaly detection, auto-classification, exception handling)
Partner with engineering, compliance, and servicing operations to ensure vault capabilities meet regulatory and investor requirements
Act as the primary product voice for Servicing Vault in client and internal leadership conversations
Manage trade-offs across competing priorities and communicate roadmap changes clearly to stakeholders
Knowledge and Experience
5+ years of product management experience within mortgage servicing
Strong business acumen — able to connect vault/document capabilities to servicer economics, compliance risk, and operational efficiency
Working knowledge of document management, audit trails, or regulatory storage requirements in a servicing or lending context
Experience shaping strategy (not just executing a backlog) — has owned a roadmap from vision through delivery
Comfortable partnering with engineering on AI/ML-adjacent features, even without a technical background
Familiarity with MSP or comparable servicing platforms
Exposure to compliance/audit frameworks (investor, agency, or regulatory)
Prior experience introducing AI-driven functionality into a legacy operational workflow
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Nice-to-haves

Preferred Knowledge and Experience

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Keywords to mirror

aiml

Platform: icims
Effort: medium

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