Job description

At Hilton Grand Vacations, we seek professionals who take pride in engaging with guests, crafting connection through conversation, and representing a distinguished brand. This In‑House Marketing Concierge role is guest‑facing and performance‑based, offering clear expectations, strong earning potential, and guided support as you get started. This role is for someone who loves being out front—meeting people, starting conversations, and crafting a positive first impression. As an In‑House Marketing Concierge, you’ll spend your day engaging owners and guests, learning about their travel interests, and inviting eligible guests to attend vacation ownership presentations and previews. Your success comes from quality conversations, thoughtful qualification, and accurately scheduling appointments. Earn up to $11,500 in New Hire Incentives during your first 6 months! Start strong with a $2,500 incentive in your first month, plus earn additional milestone bonuses of up to $9,000 during your first six months. Total incentive opportunity up to $11,500. Eligibility requirements and program terms apply. Bring Your Experience and Earn More! If you have timeshare marketing or sales experience, you may be eligible for a special experienced-hire incentive in addition to our New Hire Incentive Program. Speak with our recruiting team to learn more. Why Team Members Love Working With Us We are proud to provide full‑time Team Members with an industry‑leading benefits package, including: • Compensation: $17.00 per hour, plus commission and bonuses governed by a compensation plan. Marketing Concierge have targeted annual earnings of $90,000+, with top performers earning more based on individual results. • Day One Medical Coverage: Medical, dental, and vision insurance starting your first day. • Generous Paid Time Off: Vacation, sick time, and paid parental leave. • Financial Benefits: 401(k) with company match, life insurance, and an employee stock purchase program. • Career Growth & Development: Tuition reimbursement for job‑related degrees and certifications. • Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits. • Award‑Winning Culture: Hilton Grand Vacations has earned four out of five stars for work‑life balance and family‑friendly benefits and is recognized by Newsweek as one of America’s Greatest Workplaces for Parents & Families. For more than 30 years, we’ve been honored by the loyalty of our Owners, Members, and Guests—and our continued success is driven by the passion and professionalism of our Team Members across resorts, call centers, and corporate offices. Schedule Details In House Marketing Concierge work a flexible schedule, which includes weekends and holidays, based on guest travel patterns and business needs. Shifts will be scheduled within the operating hours of 6:30 AM–9:30 PM. As an In House Marketing Concierge, you will be responsible for: • Engaging owners, guests, and visitors in a professional, friendly way • Starting natural conversations to understand guest interests and travel preferences • Booking vacation ownership presentations, previews, and mini‑vacation packages for eligible guests • Offering concierge‑style recommendations for dining, attractions, and island experiences • Representing Hilton Grand Vacations with confidence, care, and attention to detail • Keeping appointment and guest information accurate using approved systems To fulfill this role successfully, you must possess the following minimum qualifications and experience: • At least one year of experience in sales, hospitality, concierge services, retail, or another guest‑facing role • 2 years of proven customer service experience • Strong professional verbal, interpersonal, guest relations, and etiquette skills in-person, over email, and on the telephone • Intermediate computer proficiency with the ability to learn. • Ability to work a flexible schedule including evenings, holidays, and weekends • High school diploma or equivalent • Proficiency in English It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Previous timeshare or vacation ownership experience • Experience in a performance-based position with a commission component • Background in luxury or premium customer service • Proven understanding of Hawaiʻi Island, including attractions, dining, and tourist activities We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

Must-haves

Earn up to $11,500 in New Hire Incentives during your first 6 months!
Bring Your Experience and Earn More!
If you have timeshare marketing or sales experience, you may be eligible for a special experienced-hire incentive in addition to our New Hire Incentive Program. Speak with our recruiting team to learn more.
Why Team Members Love Working With Us
We are proud to provide full‑time Team Members with an industry‑leading benefits package, including:
Compensation: $17.00 per hour, plus commission and bonuses governed by a compensation plan. Marketing Concierge have targeted annual earnings of $90,000+, with top performers earning more based on individual results.
Career Growth & Development: Tuition reimbursement for job‑related degrees and certifications.
Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits.
Schedule Details
In House Marketing Concierge work a flexible schedule, which includes weekends and holidays, based on guest travel patterns and business needs. Shifts will be scheduled within the operating hours of 6:30 AM–9:30 PM.
As an In House Marketing Concierge, you will be responsible for:
Engaging owners, guests, and visitors in a professional, friendly way
Starting natural conversations to understand guest interests and travel preferences
Booking vacation ownership presentations, previews, and mini‑vacation packages for eligible guests
Offering concierge‑style recommendations for dining, attractions, and island experiences
Representing Hilton Grand Vacations with confidence, care, and attention to detail
Keeping appointment and guest information accurate using approved systems
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
At least one year of experience in sales, hospitality, concierge services, retail, or another guest‑facing role
2 years of proven customer service experience
Strong professional verbal, interpersonal, guest relations, and etiquette skills in-person, over email, and on the telephone
Intermediate computer proficiency with the ability to learn.
Ability to work a flexible schedule including evenings, holidays, and weekends
High school diploma or equivalent

Nice-to-haves

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Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave