Job description

• Good understanding and knowledge of: • Windows XP, windows 7 • Active Directory • MS Office Suite with expertise in Excel, Word, PowerPoint • Gmail / Google Apps • Networking • Malware removal • Ability to communicate with all levels of the organization • Ability to work efficiently under stress • Must be flexible and willing to adapt quickly due to priority changes • 24x7 helpdesk - scheduling flexibility is required as schedule may change based upon rotation of schedule or adjustment to support a change in call volume. • Ability to work both independently and in a team-oriented environment • Must be highly motivated, with a positive "Can-do" attitude • Must have a hands-on attitude to all aspects of the day to day operation Preferred Qualifications • Previous experience in a helpdesk environment is an asset and experienced in doing phone and remote support Bilingual Requirements: (Fluency in the Following) 1. Spanish Helpdesk Technician 2. French Helpdesk Technician 3. French - Canadian Helpdesk Technician

Requirements

Must-haves

Windows XP, windows 7
Active Directory
MS Office Suite with expertise in Excel, Word, PowerPoint
Gmail / Google Apps
Malware removal
Ability to communicate with all levels of the organization
Ability to work efficiently under stress
Must be flexible and willing to adapt quickly due to priority changes
24x7 helpdesk - scheduling flexibility is required as schedule may change based upon rotation of schedule or adjustment to support a change in call volume.
Ability to work both independently and in a team-oriented environment
Must be highly motivated, with a positive "Can-do" attitude
Must have a hands-on attitude to all aspects of the day to day operation

Nice-to-haves

Previous experience in a helpdesk environment is an asset and experienced in doing phone and remote support
Bilingual Requirements: (Fluency in the Following)
Spanish Helpdesk Technician
French Helpdesk Technician
French - Canadian Helpdesk Technician

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: smartrecruiters
Effort: medium