Operations Manager — Northeast Region
About the Role:
The Yay Company is looking for an experienced, hands-on Operations
Manager to own the performance of our Northeast area markets. These will consist of
locations in Maryland, Delaware, Pennsylvania, New Jersey, New York and Connecticut.
You are in your markets, at your schools, and with your teams on a rotating basis,
ensuring every location runs to Yay's standards and every school feels great about the
program.
This region operates primarily through Yay-produced hub kitchens, meaning you are
managing real food production, kitchen teams, and distribution logistics — not just
coordinating third-party vendors. You will be responsible for standing up new kitchen
locations, managing Kitchen Managers and Lunch Coordinators across multiple
markets, and owning the financial performance of your region.
This role is based in Pennsylvania . The ability to lead remote teams with high trust and
clear expectations is as important as your ability to show up in person.
This is a high-accountability, high-visibility role at a company that is scaling fast. If you
love being in the field, own outcomes rather than activities, and thrive in an
environment where every day is different, this role is for you.
What You'll Own
Direct Margin & Financial Performance: You are accountable for the direct margin
of every school in your region. That means actively managing the inputs — food cost,
labor, waste, and sales — and knowing exactly where each market stands at all times.
Labor & Scheduling: You own the labor budget for your region. You build and manage
schedules for your Kitchen Managers, ensuring every market is staffed correctly based
on actual production volume — not habit. You approve overtime, monitor clock-in
compliance daily, and hold your team accountable to being on time, on location, and on
task — including markets you are not physically in that week.
Sales & School Experience: You own the sales number for your markets. You
understand participation rates at every school, you know which locations are
underperforming, and you proactively address the barriers — whether that's a school
relationship issue, a service gap, or an execution problem. Your schools should feel like
Yay's most important partners, whether you are there in person or managing remotely.
Inventory & Waste: You oversee weekly and monthly inventory counts across all
schools in your region. You are physically present for inventory on a rotating basis in
your core markets, and you hold Kitchen Managers in remote markets accountable to
running accurate counts on schedule without your physical presence. You investigate
any variance before it hits the margin report.
Remote Market Management: New York and Connecticut teams run their schools
day-to-day with significant autonomy. Your job is to set the standard, stay close through
daily Slack communication and weekly market calls, conduct site visits, and ensure
nothing drifts without you knowing about it.
New Location Launches: As we bring on new kitchen schools in your region, you own
the launch process end-to-end alongside your Kitchen Managers — from health
department coordination and equipment procurement to staffing plans and operational
setup.
Team Management & Development: You directly manage Kitchen Managers across
the region and are accountable for all ground-level staff. You set clear expectations,
develop your team, address performance issues directly, and build a culture of
ownership in every market you cover — in person and remotely.
Field Presence: Your time in the field is concentrated where it matters most.
Philadelphia is your home base. You are always reachable, always informed, and always
accountable — regardless of which market you are physically in.
What We're Looking For
● 5-7 years of experience in multi-unit operations management, ideally in food
service, hospitality, or a similarly fast-paced field environment
● Experience managing kitchen or food production operations — you understand
food cost, labor scheduling, and what it takes to run a kitchen at margin
● Proven ability to manage remote teams effectively — you know how to lead
people you are not standing next to every day
● Strong people manager — you have led teams in the field, held people
accountable, and developed talent
● Financially fluent — you can read a P&L, understand direct margin, and connect
daily operational decisions to financial outcomes
● Self-directed and highly organized — you manage multiple markets across a large
geography and nothing falls through the cracks
● Comfortable with ambiguity and growth — Yay is scaling and this region is
expanding. You build as you go and you enjoy that
● ServSafe Manager certification or willingness to obtain within 30 days of hire
● Must be based in Philadelphia or within commuting distance
● Valid driver's license and reliable transportation — this role requires regular
travel across your markets
What We Offer
● Competitive salary commensurate with experience
● A high-growth, mission-driven company where your work directly impacts what
kids eat every day
● A leadership team that values accountability, transparency, and operators who
own their outcomes
● Real career growth as we expand into new markets and continue building our
leadership team
About The Yay Company
We are on a mission to fundamentally change school food
for the better. We are a culinary-first school food company — we cook fresh, nutritious,
and genuinely delicious meals in school kitchens every day. Since launching in 2018, we
have expanded across multiple markets and are backed by experienced venture capital
partners. This is school food the way it should be — and we are just getting started.