Job description

In this role, you will develop and scale growth programs across the customer lifecycle for iCloud+. You will partner with teams across marketing, product, engineering, analytics, design, operations, legal, and privacy, as well as media services counterparts, to deliver integrated campaigns and customer experiences. You will use customer insights, experimentation, and performance data to identify opportunities and bring new features, communications, partnerships, and cross-service initiatives to market. 5–10 years of experience in growth marketing, lifecycle marketing, customer engagement, or related roles. Experience developing and optimizing customer-facing programs, services, or marketing initiatives to drive acquisition, engagement, retention, or monetization. Experience using customer insights, behavioral data, and performance metrics to inform strategy, identify opportunities, and improve business outcomes. Experience with experimentation, performance measurement, and continuous optimization of customer journeys or marketing programs. Demonstrated ability to lead complex, cross-functional initiatives and influence stakeholders across marketing, product, engineering, analytics, and other partner teams. Experience working closely with product and technical teams to translate business objectives and customer needs into actionable requirements and implementation plans. Experience leading global initiatives and adapting programs to support market-specific needs and priorities. Strong analytical, problem-solving, communication, and stakeholder management skills. Ability to balance strategic planning with hands-on execution in a dynamic, cross-functional environment. Experience in subscription, digital services, SaaS, or bundled offerings. Experience with cross-product or cross-service growth initiatives. Experience developing integrated campaigns and customer journeys.

Requirements

Must-haves

You will use customer insights, experimentation, and performance data to identify opportunities and bring new features, communications, partnerships, and cross-service initiatives to market.
5–10 years of experience in growth marketing, lifecycle marketing, customer engagement, or related roles.
Experience developing and optimizing customer-facing programs, services, or marketing initiatives to drive acquisition, engagement, retention, or monetization.
Experience using customer insights, behavioral data, and performance metrics to inform strategy, identify opportunities, and improve business outcomes.
Experience with experimentation, performance measurement, and continuous optimization of customer journeys or marketing programs.
Demonstrated ability to lead complex, cross-functional initiatives and influence stakeholders across marketing, product, engineering, analytics, and other partner teams.
Experience working closely with product and technical teams to translate business objectives and customer needs into actionable requirements and implementation plans.
Experience leading global initiatives and adapting programs to support market-specific needs and priorities.
Strong analytical, problem-solving, communication, and stakeholder management skills.
Ability to balance strategic planning with hands-on execution in a dynamic, cross-functional environment.
Experience in subscription, digital services, SaaS, or bundled offerings.
Experience with cross-product or cross-service growth initiatives.
Experience developing integrated campaigns and customer journeys.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: apple
Effort: medium