Job description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X. Job Summary: NRG operates within a diverse retail portfolio across multiple markets. The Territory Manager supports NRG’s retail business by managing partner relationships at the store, district, and regional levels. This role builds strong internal and external partnerships, supports business development for existing and prospective accounts, and represents NRG with professionalism, integrity, and sound judgment in the field. Essential Duties/Responsibilities: • Serve as the primary point of contact for local account management matters and partner relationship support. • Build and maintain positive relationships with in-store retail managers, district leaders, regional contacts, internal Sales teams, Quality Assurance, and cross-functional partners. • Respond to partner questions, concerns, requests, and complaints with urgency, professionalism, and discretion. • Resolve issues at the local level when appropriate and use sound judgment to determine when escalation is needed. • Collaborate with Sales and Quality Assurance teams to address partner concerns and support timely resolution for retail partner management. • Develop and conduct regular business reviews with store-level partners based on territory size, business needs, and agreed-upon cadence. • Communicate progress on weekly, monthly, quarterly, and annual initiatives to internal and external stakeholders. • Identify and recommend opportunities to strengthen partner relationships and improve business outcomes. • Partner with Sales teams to evaluate opportunities for expanding NRG’s staffing footprint within approved retail partner store counts. • Identify opportunities within existing partner locations to increase sales capacity, including staffing placement, staffed hours or days, and participation in store events. • Maintain accurate, timely, and complete records within field management CRM tools, including Badger Mapping and Salesforce. • Independently manage assigned territory, priorities, follow-ups, and administrative responsibilities with limited direction. • Execute assigned projects and cross-functional tasks while maintaining accountability, confidentiality, and professional integrity. Minimum Requirements: • High school diploma or equivalent • Bachelor’s degree or 2–3 years of comparable, relevant experience • Ability to work independently in a field-based role with limited day-to-day supervision • Demonstrated reliability, personal accountability, and professional integrity Preferred Qualifications: • 2–3 years of field account management experience • Experience managing a large geographic territory, including overnight travel and air travel as needed • Experience supporting field or sales account management for large-format retail partners • Familiarity with Salesforce or similar CRM platforms Knowledge, Skills and Abilities: • Relationship management: Ability to build productive relationships, provide strong customer and client service, and support collaborative problem resolution. • Ownership and judgment: Demonstrates initiative, follow-through, personal integrity, sound judgment, and the ability to represent NRG professionally in the field. • Independent execution: Ability to prioritize competing responsibilities, manage multiple assignments, make timely decisions, and work with limited supervision. • Problem solving and adaptability: Resourceful in identifying practical solutions when time, information, or resources are limited, and adaptable to changing retail and business priorities. • Process awareness: Understanding of direct marketing process flow, including the ability to identify gaps and recommend solutions. • Communication: Strong written and verbal business communication skills, including the ability to explain complex topics clearly and concisely to non-technical audiences. • Technology: Proficiency with standard office technology, including Microsoft Office tools. Physical Requirements of the Role: • Ability to travel 70–90% of the time, including substantial driving and regular air travel as business needs require • Standard work hours are Monday–Friday, 8:30 a.m.–5:00 p.m.; flexibility is required based on client availability, travel, and business needs. Working Conditions: • Home office: approximately 20% • Field-based work and travel: approximately 80%, including driving, flying, walking, and year-round store visits • Air travel may be required to support office visits, field initiatives, or business needs outside the assigned territory. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at eeoc.gov) Official description on file with Talent. We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy. The base salary range for this position is: $ 60,000 - $ 80,000 * *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.

Requirements

Must-haves

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.
Serve as the primary point of contact for local account management matters and partner relationship support.
Build and maintain positive relationships with in-store retail managers, district leaders, regional contacts, internal Sales teams, Quality Assurance, and cross-functional partners.
Respond to partner questions, concerns, requests, and complaints with urgency, professionalism, and discretion.
Resolve issues at the local level when appropriate and use sound judgment to determine when escalation is needed.
Collaborate with Sales and Quality Assurance teams to address partner concerns and support timely resolution for retail partner management.
Develop and conduct regular business reviews with store-level partners based on territory size, business needs, and agreed-upon cadence.
Communicate progress on weekly, monthly, quarterly, and annual initiatives to internal and external stakeholders.
Identify and recommend opportunities to strengthen partner relationships and improve business outcomes.
Partner with Sales teams to evaluate opportunities for expanding NRG’s staffing footprint within approved retail partner store counts.
Identify opportunities within existing partner locations to increase sales capacity, including staffing placement, staffed hours or days, and participation in store events.
Maintain accurate, timely, and complete records within field management CRM tools, including Badger Mapping and Salesforce.
Independently manage assigned territory, priorities, follow-ups, and administrative responsibilities with limited direction.
Execute assigned projects and cross-functional tasks while maintaining accountability, confidentiality, and professional integrity.
High school diploma or equivalent
Bachelor’s degree or 2–3 years of comparable, relevant experience
Ability to work independently in a field-based role with limited day-to-day supervision
Demonstrated reliability, personal accountability, and professional integrity
2–3 years of field account management experience
Relationship management: Ability to build productive relationships, provide strong customer and client service, and support collaborative problem resolution.
Ownership and judgment: Demonstrates initiative, follow-through, personal integrity, sound judgment, and the ability to represent NRG professionally in the field.

Nice-to-haves

Experience managing a large geographic territory, including overnight travel and air travel as needed
Experience supporting field or sales account management for large-format retail partners
Familiarity with Salesforce or similar CRM platforms

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: successfactors
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k