Job description

Location This is a hybrid role based out of our San Francisco, CA office. Our team works in-office time on Mondays, Wednesdays, and Fridays. About the Role We’re hiring a Senior Product Manager to help define and scale the next generation of AI-powered risk and fraud agents. You’ll own complex, high-impact product areas, work directly with engineering, data, and customers, and shape how autonomous systems make decisions in regulated financial environments. If you’re excited by: • Building AI products that operate at massive scale • Turning messy, high-stakes workflows into autonomous systems • Designing for trust, explainability, and real business impact …this is the kind of problem—and company—you’ll want to help build. What You'll Do • Create and maintain a clear product roadmap - with well-defined, measurable objectives that align with business goals and customer needs. • Work cross-functionally with engineering, marketing, revenue, design, and other stakeholders to develop, validate, and prioritize new features and experiences. • Own execution of the roadmap - driving results while obsessing over details that delight users without letting “perfect” get in the way of progress. • Develop a deep understanding of our users through a combination of qualitative research (e.g. user interviews, usability studies) and quantitative analysis (e.g. usage metrics, analytics). • Rapidly experiment - design and run A/B tests and other experiments to validate hypotheses and iterate toward the right solutions. • Act as a product advocate across the organization, aligning teams around product vision, tradeoffs, and priorities. What You’ve Done • 5+ years of experience in product management (ideally SaaS, marketplace, or consumer/enterprise-facing products). • Results-driven: you set clear criteria for success, track outcomes, and iterate based on what you learn. • Excellent communicator - able to bridge technical and non-technical stakeholders and clearly articulate product vision, requirements, tradeoffs, and strategy. • Strong organizational and time-management skills; capable of juggling multiple initiatives, aligning cross-functional partners, and delivering on deadlines. • Passionate about building great products - empathetic toward users, curious about their needs, and driven to solve real problems. • Comfortable working in a fast-paced, dynamic environment; you can move quickly without sacrificing quality. • Bonus: Familiarity with fraud systems, payment infrastructure, or chargeback processes!

Requirements

Must-haves

This is a hybrid role based out of our San Francisco, CA office. Our team works in-office time on Mondays, Wednesdays, and Fridays.
Building AI products that operate at massive scale
Turning messy, high-stakes workflows into autonomous systems
Designing for trust, explainability, and real business impact
…this is the kind of problem—and company—you’ll want to help build.
Create and maintain a clear product roadmap - with well-defined, measurable objectives that align with business goals and customer needs.
Work cross-functionally with engineering, marketing, revenue, design, and other stakeholders to develop, validate, and prioritize new features and experiences.
Own execution of the roadmap - driving results while obsessing over details that delight users without letting “perfect” get in the way of progress.
Develop a deep understanding of our users through a combination of qualitative research (e.g. user interviews, usability studies) and quantitative analysis (e.g. usage metrics, analytics).
Rapidly experiment - design and run A/B tests and other experiments to validate hypotheses and iterate toward the right solutions.
Act as a product advocate across the organization, aligning teams around product vision, tradeoffs, and priorities.
What You’ve Done
5+ years of experience in product management (ideally SaaS, marketplace, or consumer/enterprise-facing products).
Results-driven: you set clear criteria for success, track outcomes, and iterate based on what you learn.
Excellent communicator - able to bridge technical and non-technical stakeholders and clearly articulate product vision, requirements, tradeoffs, and strategy.
Strong organizational and time-management skills; capable of juggling multiple initiatives, aligning cross-functional partners, and delivering on deadlines.
Passionate about building great products - empathetic toward users, curious about their needs, and driven to solve real problems.
Comfortable working in a fast-paced, dynamic environment; you can move quickly without sacrificing quality.

Nice-to-haves

Bonus: Familiarity with fraud systems, payment infrastructure, or chargeback processes!

Application prep

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Keywords to mirror

Platform: gem
Effort: medium

Benefits

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