Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Are you looking for a work environment which encourages teamwork and where you are respected, supported, challenged, and can grow and advance your career? If your answer is “yes,” you should join T-Mobile’s All-Star Legal Team! The Sr. Instructional Designer serves as a senior practitioner within the Compliance & Ethics team, with accountability across instructional design, learning technology, and vendor management. The role shares a portfolio of legally required trainings supporting Legal Affairs and serves as the team's subject matter expert on learning technology platforms, AI-assisted content development, and emerging tools that advance the efficiency and quality of the compliance training function. This is not a production-only role, it requires a strong foundation in instructional design theory and adult learning principles, paired with technical fluency across authoring tools, LMS platforms, and AI applications in learning. The ideal candidate brings both the learning science rigor to design effective compliance training and the technical appetite to own and evolve the tools and systems the team uses. What you’ll do in your role. Instructional Design Partner with legal and regulatory subject matter experts to obtain, validate, and translate complex legal content into clear, measurable learning objectives. Apply instructional design theory and adult learning principles, including ADDIE, Bloom s Taxonomy, and Kirkpatrick s Model, to design effective, learner-centered compliance training. Design, develop, and maintain interactive eLearning courses, assessments, job aids, and supporting resources using Articulate 360 (Storyline and Rise), building to WCAG 2.1 and Section 508 accessibility standards. Conduct learner analysis to identify patterns in engagement, completion, and assessment performance that inform content design and program improvement. Review and redesign existing curriculum in response to regulatory changes, policy updates, and stakeholder-identified gaps. Develop new courses when required. Embed strong visual design and communication principles across all deliverables consistent with T-Mobile brand guidelines. Learning Technology & AI Serve as the team s technical authority on learning technology platforms, authoring tools, and AI applications in instructional design. Proactively evaluate emerging AI tools for content development, translation, localization, and learner personalization. Support the team s AI integration efforts, identifying opportunities for maintenance automation and tool-assisted course development as enterprise capabilities become available. Partner with the Learning Coordinator on LMS platform capabilities, integrations, and content deployment. Advise the Director and Sr. Manager on learning technology strategy and tool investments. Maintain working proficiency in LMS administration, including publishing SCORM/xAPI content, managing course configurations, and pulling completion and performance data. Vendor Management Serve as the team s primary vendor manager, owning the external vendor relationship including SOW development and administration, and billing oversight. Collaborate with vendors on instructional content and course development work, ensuring deliverables meet program standards and regulatory requirements. Program & Project Coordination Maintain visibility across the compliance training portfolio, tracking active projects, timelines, and resource allocation. Manage multiple concurrent design projects using workback schedules and provide regular status reporting to leadership. Coordinate eLearning deployment with the Learning Coordinator, ensuring courses launch and function correctly within the LMS. The experience you’ll bring. 4-7 years of relevant experience in eLearning development and instructional design, preferably within a legal, compliance, or regulatory environment. Strong command of instructional design theory and adult learning principles, with demonstrated ability to apply learning science to complex, content-heavy subject matter. Expert-level proficiency with Articulate 360 (Storyline and Rise). Familiarity with other authoring tools (e.g., Synthesia, Vyond) and video editing or graphic design tools (e.g., Camtasia, Adobe suite) a plus. Working knowledge of LMS administration, including publishing and troubleshooting SCORM/xAPI content, sufficient to serve as backup coverage when needed. Genuine interest in and aptitude for the technical side of learning operations, including AI-assisted development and emerging learning technologies. Proven experience managing external vendor relationships, including contract or SOW administration. Ability to manage multiple concurrent projects, maintain workback schedules, and provide concise status reporting. Excellent stakeholder and subject matter expert management skills, with the ability to operate independently at an expert level across complex, cross-functional relationships. Knowledge of accessibility best practices, and WCAG 2.1 Guidelines and Section 508. Education • Bachelor s degree required. • Master s degree in Education, Instructional Design, or Instructional Technology preferred. At least 18 years of age Legally authorized to work in the United States Travel : Travel Required (Yes/No): No DOT Regulated : DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Earnings Opportunity: $83,030 - $149,845 National Base Pay Range: $72,200 - $130,300 The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, paylookup.t-mobile.com At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don t stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Requirements

Must-haves

What you’ll do in your role.
Instructional Design
Partner with legal and regulatory subject matter experts to obtain, validate, and translate complex legal content into clear, measurable learning objectives.
Apply instructional design theory and adult learning principles, including ADDIE, Bloom s Taxonomy, and Kirkpatrick s Model, to design effective, learner-centered compliance training.
Design, develop, and maintain interactive eLearning courses, assessments, job aids, and supporting resources using Articulate 360 (Storyline and Rise), building to WCAG 2.1 and Section 508 accessibility standards.
Conduct learner analysis to identify patterns in engagement, completion, and assessment performance that inform content design and program improvement.
Review and redesign existing curriculum in response to regulatory changes, policy updates, and stakeholder-identified gaps. Develop new courses when required.
Embed strong visual design and communication principles across all deliverables consistent with T-Mobile brand guidelines.
Learning Technology & AI
Serve as the team s technical authority on learning technology platforms, authoring tools, and AI applications in instructional design.
Proactively evaluate emerging AI tools for content development, translation, localization, and learner personalization.
Support the team s AI integration efforts, identifying opportunities for maintenance automation and tool-assisted course development as enterprise capabilities become available.
Partner with the Learning Coordinator on LMS platform capabilities, integrations, and content deployment.
Advise the Director and Sr. Manager on learning technology strategy and tool investments.
Maintain working proficiency in LMS administration, including publishing SCORM/xAPI content, managing course configurations, and pulling completion and performance data.
Vendor Management
Serve as the team s primary vendor manager, owning the external vendor relationship including SOW development and administration, and billing oversight.
Collaborate with vendors on instructional content and course development work, ensuring deliverables meet program standards and regulatory requirements.
Program & Project Coordination
Maintain visibility across the compliance training portfolio, tracking active projects, timelines, and resource allocation.
Manage multiple concurrent design projects using workback schedules and provide regular status reporting to leadership.
Coordinate eLearning deployment with the Learning Coordinator, ensuring courses launch and function correctly within the LMS.

Nice-to-haves

Expert-level proficiency with Articulate 360 (Storyline and Rise). Familiarity with other authoring tools (e.g., Synthesia, Vyond) and video editing or graphic design tools (e.g., Camtasia, Adobe suite) a plus.
Master s degree in Education, Instructional Design, or Instructional Technology preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiaccessibility

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off