Job description

Job Description: Job Description ICUC has been the global leader in Social Media solutions for over 20 years. To date, the ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. Are you ready to be part of the ICUC team? If you enjoy social media, have a passion for writing, and know how to connect with people online, we’d love to hear from you. We’re always looking for talented individuals to join our team. This is an open opportunity for future roles, so you’re welcome to apply at any time. About the Role We’re a fast-growing team looking for bilingual (English and French) social media professionals who enjoy engaging in online conversations, creating content that connects, and helping foster digital communities that are safe and welcoming. We’re looking for team members who are available to work a mix of the following shifts (including weekends): Days: 8AM–4PM North American Central Time Evenings: 4PM–12AM North American Central Time Overnights: 12AM–8AM North American Central Time This role requires flexibility to work a variety of shifts, including evenings and weekends. Advanced proficiency in English is essential, in addition to French, as this role involves managing English and French-speaking content/accounts and collaborating closely with global teams. What You’ll Be Doing Moderate and respond to comments across client social channels using their unique brand voice Write thoughtful, engaging content to spark conversations and drive engagement Help maintain online communities that are safe, respectful, and aligned with client guidelines Escalate issues, insights, or trends to the internal team when needed Build a strong understanding of client brands, including their strategy, tone, and audience What You Bring to the Table Strong written communication skills (spelling, grammar, clarity) in English and French with strong cultural awareness Experience managing social platforms, specifically moderating and engaging Ability to write for brands and adapt tone for different audiences Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs) Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma) Strong organizational skills, reliability, and excellent customer service instincts Access to reliable, high-speed internet suitable for remote work Why Work With Us 100% remote from day one Be part of a creative, supportive, and collaborative team Work with exciting global brands Contribute to a people-first culture that values authenticity and inclusion Additional Information Vacancy : Is this posting for the purposes of filling an existing vacancy? [Y/ N ] The hourly pay range for this position is $14.42 - $17.13 USD. Actual hourly pay within the hourly range will be based on a variety of factors including location, relevant experience, knowledge, and skills From a benefits standpoint, U.S Content Specialists receive sick and safe time, flexible time off (paid time off like vacation), and a range of benefits (medical, dental, vision, etc.). In regard to eligibility, U.S employees need to work a minimum of 21 hours per week or more for benefits and flexible time off.  AI Disclosure : [dentsu] utilizes artificial intelligence tools as part of its recruitment process, as during the sourcing and screening stages. All other parts of the dentsu application and hiring processes do not utilize artificial intelligence tools. Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis. #LI-ICUC #LI-Remote Location: USA - Remote - Illinois Brand: Icuc Time Type: Full time Contract Type: Permanent Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color , national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.   Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to  ApplicantAccommodations dentsu.com  by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.

Requirements

Must-haves

If you enjoy social media, have a passion for writing, and know how to connect with people online, we’d love to hear from you.
We’re always looking for talented individuals to join our team. This is an open opportunity for future roles, so you’re welcome to apply at any time.
We’re looking for team members who are available to work a mix of the following shifts (including weekends):
Days: 8AM–4PM North American Central Time
Evenings: 4PM–12AM North American Central Time
Overnights: 12AM–8AM North American Central Time
This role requires flexibility to work a variety of shifts, including evenings and weekends.
Advanced proficiency in English is essential, in addition to French, as this role involves managing English and French-speaking content/accounts and collaborating closely with global teams.
What You’ll Be Doing
Moderate and respond to comments across client social channels using their unique brand voice
Write thoughtful, engaging content to spark conversations and drive engagement
Help maintain online communities that are safe, respectful, and aligned with client guidelines
Escalate issues, insights, or trends to the internal team when needed
Build a strong understanding of client brands, including their strategy, tone, and audience
What You Bring to the Table
Strong written communication skills (spelling, grammar, clarity) in English and French with strong cultural awareness
Experience managing social platforms, specifically moderating and engaging
Ability to write for brands and adapt tone for different audiences
Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs)
Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)
Strong organizational skills, reliability, and excellent customer service instincts
Access to reliable, high-speed internet suitable for remote work
USA - Remote - Illinois

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off