Job description

ABOUT AURELIAN Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need. AVA aurelian.com is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies. CORA aurelian.com supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch. The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it. Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by New Enterprise Associates nea.com and Y Combinator ycombinator.com. Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country. WHY JOIN US: We’re growing fast - and looking for a Forward Deployed Engineer who is passionate about solving tough problems and making a measurable difference in the future of public safety. WHAT YOU’LL BE DOING: - Serve as a critical bridge between Aurelian's platform and our customers' legacy systems, ensuring strong and reliable integrations - Travel regularly to customer sites to implement, support, and optimize deployments - Dive deeply into technical challenges and go beyond traditional expectations to ensure our solutions deliver exceptional value - Collaborate closely with cross-functional teams and customer stakeholders, becoming a trusted partner in the field - Troubleshoot, resolve, and proactively identify issues in demanding, real-world environments WHO WE’RE LOOKING FOR: - Highly motivated and relentless in pursuing solutions, even when faced with complex or ambiguous problems - Eager to go the extra mile to ensure customer success and real-world impact - Willing and able to travel regularly to customer locations as needed - Comfortable with both technical challenges and hands-on, on-site problem-solving - Strong communicator who thrives in fast-paced and evolving environments Please Note: At this time, we are only open to considering candidates who have already graduated and can start ASAP. To learn more about what it's like to work at Aurelian, visit our About Us aurelian.com page and follow us on LinkedIn linkedin.com to stay up to date! We encourage you to apply even if you don’t meet every qualification listed above. We believe exceptional people come from many different backgrounds, and we’d rather connect with you than miss the opportunity. Come do the best work of your life and join us in shaping the future of critical technology that truly matters. FOR FULL-TIME ROLES, AURELIAN OFFERS A VARIETY OF BENEFITS, INCLUDING: - Comprehensive Medical, Dental, & Vision Insurance - 401(k) - Unlimited PTO - Company-wide offsites - Equipment stipend - Relocation assistance - Daily delivered lunches (on us) - Office in Seattle - Start-up Equity

Requirements

Must-haves

Serve as a critical bridge between Aurelian's platform and our customers' legacy systems, ensuring strong and reliable integrations
Travel regularly to customer sites to implement, support, and optimize deployments
Dive deeply into technical challenges and go beyond traditional expectations to ensure our solutions deliver exceptional value
Collaborate closely with cross-functional teams and customer stakeholders, becoming a trusted partner in the field
Troubleshoot, resolve, and proactively identify issues in demanding, real-world environments
Highly motivated and relentless in pursuing solutions, even when faced with complex or ambiguous problems
Eager to go the extra mile to ensure customer success and real-world impact
Willing and able to travel regularly to customer locations as needed
Comfortable with both technical challenges and hands-on, on-site problem-solving
Strong communicator who thrives in fast-paced and evolving environments
Please Note: At this time, we are only open to considering candidates who have already graduated and can start ASAP.
To learn more about what it's like to work at Aurelian, visit our About Us https://www.aurelian.com/about page and follow us on LinkedIn https://www.linkedin.com/company/aureliansystem to stay up to date!
We encourage you to apply even if you don’t meet every qualification listed above. We believe exceptional people come from many different backgrounds, and we’d rather connect with you than miss the opportunity.
Come do the best work of your life and join us in shaping the future of critical technology that truly matters.
FOR FULL-TIME ROLES, AURELIAN OFFERS A VARIETY OF BENEFITS, INCLUDING:
Company-wide offsites
Equipment stipend
Relocation assistance
Daily delivered lunches (on us)
Office in Seattle
Start-up Equity

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aigo

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto