Job description

WORK ENVIRONMENT: Professional office, business casual, cubicle CANDIDATE RESPONSIBILITIES: ** Contact constituents/complainants to discuss the details of the complaints that are filed. ** Read state statute and compare with complaints to analyze the issue. ** Communicating with the public, so good customer service skills are a MUST. ** Advise c omplainant of the Division’s jurisdiction and that the case is being closed and for what reason. ** P rovide any resources or referrals, as appropriate. ** Se nd a written correspondence to the complainant once approved by the supervisor. ** C lose the case out by adding the appropriate codes/activities/statues in Versa. ** D ocument the actions in the OnBase system. CANDIDATE REQUIRED SKILLS: ** Communicate verbally and in writing appropriately ** Read and interrupt Florida statutes ** Previous experience working with the public in a professional work environment ** Exceptional organizational skills ** Commit to the project time line Requirements Skill Required / Desired Amount of Experience Ability to speak and understand English Required High school diploma Required Excellent written and oral communication with the public Required Ability to read and interrupt Florida State Statues Required 1 Years Experience working with the public in a professional work environment Required 3 Years Experience working with the public and analyzing complaints Required 1 Years Experience using Versa Highly desired Experience using OnBase system Highly desired Bachelors Degree Highly desired

Requirements

Must-haves

WORK ENVIRONMENT: Professional office, business casual, cubicle
Contact constituents/complainants to discuss the details of the complaints that are filed.
Read state statute and compare with complaints to analyze the issue.
Communicating with the public, so good customer service skills are a MUST.
Advise c omplainant of the Division’s jurisdiction and that the case is being closed and for what reason.
P rovide any resources or referrals, as appropriate.
Se nd a written correspondence to the complainant once approved by the supervisor.
C lose the case out by adding the appropriate codes/activities/statues in Versa.
D ocument the actions in the OnBase system.
Communicate verbally and in writing appropriately
Read and interrupt Florida statutes
Previous experience working with the public in a professional work environment
Exceptional organizational skills
Commit to the project time line
Required / Desired
of Experience
Ability to speak and understand English
High school diploma
Excellent written and oral communication with the public
Ability to read and interrupt Florida State Statues
Experience working with the public in a professional work environment
Experience working with the public and analyzing complaints
Experience using Versa
Highly desired

Nice-to-haves

None flagged.

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Use the role’s language and application details while tailoring your materials.

Platform: zoho-recruit
Effort: medium

Benefits

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