Job description

Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago. The Company Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We're more than a company, we're a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself. Job Purpose Our Performance Enablement team is part of our broader Customer Success Department and is responsible for delivering a technology-driven approach to mine consulting and customer value realization. Working collaboratively across departments and with customers globally, the Performance Enablement Lead role supports mine site operations by observing system usage, strengthening operational processes, and maximizing the value of Modular Mining solutions. This role combines continuous performance assurance leadership with hands-on technical training delivery. In addition to leading customer feedback meetings, the role is also responsible for delivering structured training, coaching, and adoption support to ensure customers achieve measurable outcomes from our systems. As a Performance Enablement Lead, you will go beyond providing insights—you will identify performance opportunities, develop practical solutions, and deliver targeted training and coaching aligned to each customer’s operational goals and mine plan. Success in this role is defined by improved customer performance, system adoption, and long-term value realization. If you thrive in applying technical expertise, solving complex operational challenges, and working directly with customers in dynamic environments, this is an opportunity to work alongside leading innovators in mining technology. Travel Requirements This role requires regular interaction with customers to deliver Continuous Performance Assurance engagements and technical training. • Travel requirement: up to 25% • Travel includes mine site visits for performance engagements, training delivery, and follow-up support Occasional international travel may be required Job Duties and Responsibilities Each day presents new challenges and opportunities to grow your skills. As a Performance Enablement Lead, you will be responsible for: Performance Leadership & Customer Engagement • Providing coaching, leadership, and support to the Continuous Performance Assurance function and broader team • Identifying opportunities in the performance and usage of MTS products, including operational gaps, system utilization, and customer maturity • Using data analysis to develop targeted engagement plans and site visit strategies • Defining objectives and scope for engagements and aligning with Customer Success, Continuous Improvement, and other stakeholders • Conducting customer meetings including kick-offs, working sessions, and close-out reviews • Delivering Performance engagements, including KPI analysis (e.g., Data Integrity, EFOF, system reliability) and structured reporting (JoiFul/action tracking) • Following up on action items and coordinating cross-functional resolution of identified opportunities • Continuously monitoring and advising on customer system usage, performance trends, and improvement opportunities Training Delivery & Customer Enablement • Delivering structured technical training on Modular Mining solutions (e.g., DISPATCH, PV3) using classroom, virtual, and field-based methods • Tailoring training to site conditions, operational workflows, and user roles to improve competency and adoption • Assessing learner proficiency through practical evaluations, observation, and system usage metrics • Providing targeted coaching, one-on-one support, and follow-up training to address adoption gaps • Producing clear post-engagement reports outlining training outcomes, risks, and recommended next steps • Recommending training and enablement strategies to internal stakeholders to support customer success • Supporting continuous improvement and standardization of training materials, delivery methods, and assessment practices Role Expectations • Operating effectively across both performance analysis and training delivery, adapting based on customer and business needs • Serving as a key bridge between the Customer Success towers: Continuous Improvement, Technical Services, and Data Analytics functions • Supporting both immediate performance improvements and long-term customer capability development Required Skills Education: • Engineering degree in mining, geology, chemical, electronic, or related field, or equivalent practical experience Experience: • 3+ years of experience in the Mining Industry, Technology Deployment, Customer Services, or related field • Experience working with mining technologies or fleet management systems • Experience in customer-facing roles, including site engagement and/or training delivery Knowledge: • Working technical knowledge of MTS products and solutions • Demonstrated knowledge of Change Management practices • Ability to translate technical concepts into practical applications for end users Language: • Advanced written and spoken English proficiency Desired Skills • Strong skills in delivering in-person and remote presentations • Experience delivering technical training in classroom, virtual, or field environments • Ability to assess performance data and link insights to actionable improvements • Demonstrable leadership, mentoring, and coaching skills • Strong problem-solving and conflict resolution abilities • Effective time management and organizational skills • Flexibility and adaptability in dynamic environments • Ability to work independently with minimal supervision • Strong customer focus with a commitment to service excellence Diversity & Inclusion Commitment At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.  We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.  If you want to learn more about Komatsu, please visit our website at komatsu.com . Company Information Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world! EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Requirements

Must-haves

With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.
Travel Requirements
This role requires regular interaction with customers to deliver Continuous Performance Assurance engagements and technical training.
Travel requirement: up to 25%
Travel includes mine site visits for performance engagements, training delivery, and follow-up support
Occasional international travel may be required
Job Duties and Responsibilities
Each day presents new challenges and opportunities to grow your skills. As a Performance Enablement Lead, you will be responsible for:
Performance Leadership & Customer Engagement
Providing coaching, leadership, and support to the Continuous Performance Assurance function and broader team
Identifying opportunities in the performance and usage of MTS products, including operational gaps, system utilization, and customer maturity
Using data analysis to develop targeted engagement plans and site visit strategies

Nice-to-haves

Strong skills in delivering in-person and remote presentations
Experience delivering technical training in classroom, virtual, or field environments
Ability to assess performance data and link insights to actionable improvements
Demonstrable leadership, mentoring, and coaching skills
Strong problem-solving and conflict resolution abilities
Effective time management and organizational skills
Flexibility and adaptability in dynamic environments
Ability to work independently with minimal supervision
Strong customer focus with a commitment to service excellence
Diversity & Inclusion Commitment
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .
Company Information

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Platform: successfactors-unify
Effort: medium

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