Infrastructure Operations Engineer at Latham & Watkins LLP

Job description

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong. The Infrastructure Operations Engineer is an integral part of Latham’s Technology & Information Services team. This role will be responsible for the implementation, maintenance, support, and decommissioning of physical and virtual server and storage systems, ensuring that these platforms are consistently configured, secure, and reliable across the firm’s global technology platform, while performing routine operational tasks, including system patching, upgrades, backups, and recovery testing, in line with firm policies and change management processes. This role also provides opportunities to develop leadership skills through mentoring colleagues, leading operational initiatives, coordinating team activities, and supporting management in the delivery of strategic and operational objectives, preparing individuals for future leadership responsibilities within the Infrastructure Operations function. This role will be located in our Las Vegas office . Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. Other key responsibilities include: • Troubleshooting complex infrastructure incidents and service requests, working closely with Design and Engineering Team and vendors to drive timely resolution and root cause analysis • Monitoring the health, performance, and capacity of infrastructure systems, proactively identifying and resolving issues to minimize downtime and service disruption • Supporting infrastructure lifecycle management, including hardware and software refreshes, migrations, and decommissioning, in accordance with firm standards and project timelines • Maintaining accurate and up ‑ to ‑ date technical documentation , including standard operating procedures, system inventories, configuration records, and topology diagrams • Identifying technical and operational challenges and implement effective solutions • Working with the Infrastructure Operations Manager to support, mentor and develop engineers to enhance team capability and performance • Acting as a technical leader and escalation point for complex infrastructure issues • Leading projects and operational initiatives from planning through implementation and review • Planning, coordinating, and monitoring operational workstreams, ensuring tasks are appropriately assigned, progress is tracked, and deliverables are completed within agreed timeline • Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains We’d love to hear from you if you: • Demonstrate good knowledge of ITIL, ITSM, Problem Management, Service Management and Change Management frameworks • Possess the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend and implement solutions to technology problems • Exhibit well-developed and professional interpersonal skills, and the ability to interact effectively with people at all organizational levels of the firm And have: • ITIL Foundation • Bachelor's degree or Higher Education Diploma in Information Technology or related field; equivalent work experience can be considered in lieu of Bachelor’s degree • Microsoft Certification or equivalent experience, preferably • VMWare Certification (VCP) or equivalent experience, preferably • A minimum of seven (7) years’ progressive computer systems management and support experience, preferably in a multi-site enterprise-scale environment, such as an international law firm or professional/financial services • A minimum of five (5) years’ experience of installing and maintaining Windows servers, including operating system installation, configuration, administration, maintenance and troubleshooting • A minimum of five (5) years’ experience of installing, maintaining, and supporting Enterprise server, storage and backup systems - in particular Dell servers, storage and backup systems; experience of Storage Area Networking, PURE Storage arrays, preferably • A minimum of five (5) years’ experience with Active Directory in a large multi-site Microsoft environment, including, but not limited to, understanding and supporting directory services, DHCP, DNS, and Group Policies • A minimum of five (5) years’ experience of installing, maintaining, and supporting high availability systems using VMware • Experience with VMWare NSX, vSAN and other vSphere supporting technologies • A minimum of five (5) years’ experience installing, maintaining, and supporting RHEL Linux and Kubernetes based systems Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes: • Healthcare, life and disability insurance • A generous 401k plan • At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure • Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more) • Professional development programs • Employee discounts • Affinity groups, networks, and coalitions for lawyers and staff Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. Please click here to review your rights under U.S. employment laws. #MidSenior #LI-LZ1 #LI-Hybrid USD $145,000.00 - USD $160,000.00 /Yr.

Requirements

Must-haves

Troubleshooting complex infrastructure incidents and service requests, working closely with Design and Engineering Team and vendors to drive timely resolution and root cause analysis
Monitoring the health, performance, and capacity of infrastructure systems, proactively identifying and resolving issues to minimize downtime and service disruption
Supporting infrastructure lifecycle management, including hardware and software refreshes, migrations, and decommissioning, in accordance with firm standards and project timelines
Maintaining accurate and up ‑ to ‑ date technical documentation , including standard operating procedures, system inventories, configuration records, and topology diagrams
Identifying technical and operational challenges and implement effective solutions
Working with the Infrastructure Operations Manager to support, mentor and develop engineers to enhance team capability and performance
Acting as a technical leader and escalation point for complex infrastructure issues
Leading projects and operational initiatives from planning through implementation and review
Planning, coordinating, and monitoring operational workstreams, ensuring tasks are appropriately assigned, progress is tracked, and deliverables are completed within agreed timeline
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
We’d love to hear from you if you:
Demonstrate good knowledge of ITIL, ITSM, Problem Management, Service Management and Change Management frameworks
Possess the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend and implement solutions to technology problems
Exhibit well-developed and professional interpersonal skills, and the ability to interact effectively with people at all organizational levels of the firm
ITIL Foundation
Bachelor's degree or Higher Education Diploma in Information Technology or related field; equivalent work experience can be considered in lieu of Bachelor’s degree
Microsoft Certification or equivalent experience, preferably
VMWare Certification (VCP) or equivalent experience, preferably
A minimum of five (5) years’ experience of installing and maintaining Windows servers, including operating system installation, configuration, administration, maintenance and troubleshooting
A minimum of five (5) years’ experience of installing, maintaining, and supporting high availability systems using VMware
Experience with VMWare NSX, vSAN and other vSphere supporting technologies
A minimum of five (5) years’ experience installing, maintaining, and supporting RHEL Linux and Kubernetes based systems
Healthcare, life and disability insurance
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

kubernetes

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

401k

Pto

Professional Development