Job Description:
This position performs a Level 2 (L2) Production Support role for FMX U.S. Treasuries (UST), TIPS, Repos, FX, Non-Deliverable Forwards (NDF), and FMX Futures Exchange platforms , as well as other client's electronic and hybrid trading platforms. The role also supports IT Service Management activities including Incident, Problem, and Change Management, along with associated governance routines.
Responsibilities
• Monitor and respond to technical platform and trade issues across FMX UST, TIPS, Repo, FX, NDF, and Futures trading environments.
• Manage communication with internal and external clients, providing proactive updates and managing expectations through to resolution.
• Perform in-depth technical troubleshooting (analyzing application logs, FIX logs, environment issues, and client connectivity).
• Utilize tools such as Grafana , Splunk , and internal dashboards to monitor system health, investigate issues, and perform log analysis.
• Support, monitor, and configure scheduled jobs using Autosys and Cron.
• Configure and maintain environmental monitoring/alerting (servers, application components, market data) using Microfocus OpsBridge (formerly Client Openview) / Sitescope.
• Execute software upgrades and releases, including post-deployment validation and health checks.
• Perform network troubleshooting to identify and resolve latency, connectivity, and data flow issues between trading systems and external clients.
• Build tools and automate repetitive or manual support processes.
• Collaborate closely with development, QA, infrastructure, and business teams to ensure production stability and operational excellence.
Requirements/Skills
• Operating Systems: Unix/Linux, Windows
• Strong analytical and troubleshooting skills with a problem-solving mindset
• Ability to multi-task and prioritize effectively in a fast-paced trading environment
• Excellent communication skills: verbal, written, and interpersonal with the ability to interface effectively between technical and business teams
• Experience with scripting languages such as Python, Unix Shell, or Perl
• Understanding of external connectivity and basic networking concepts
• Strong Fixed Income knowledge , particularly U.S. Treasuries, Repos, TIPS, and UST Futures
• Electronic trading support experience strongly preferred, ideally in Fixed Income or multi-asset markets (FX, NDF, Futures)
• Familiarity with Equities, Fixed Income, and/or Foreign Exchange markets desirable
• Experience with Source Code Repositories (Git, Perforce, etc.) and software release management tools
• Knowledge of FIX protocol strongly preferred
• Experience with DB/SQL a plus
• Familiarity with JIRA Service Desk and ITIL-based processes desirable
• Basic server administration experience advantageous