Application Analyst I – Epic Orders at Memorial Sloan Kettering Cancer Center

Job description

About Us: The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. Exciting Opportunity at MSK: Application Analyst I – Epic Orders At Memorial Sloan Kettering Cancer Center (MSK), we unite compassionate care, leading-edge research, and innovative technology to improve the lives of people with cancer worldwide. The Epic Application Analyst I, Epic Orders supports critical clinical workflows by maintaining, optimizing, and enhancing Epic Orders applications that enable safe, efficient patient care. This role partners with clinicians, operational leaders, and technical teams to support system functionality, troubleshoot issues, and implement enhancements. The ideal candidate has a strong understanding of Epic Orders workflows, holds an active Epic Orders Certification, and is committed to delivering exceptional customer service and continuous improvement. Role Overview Support the configuration, maintenance, and optimization of Epic Orders applications and workflows. Analyze, troubleshoot, and resolve application, workflow, and system issues. Collaborate with clinical, operational, and technical stakeholders to gather requirements and implement solutions. Participate in application upgrades, enhancements, testing, and deployment activities. Support order entry workflows and related clinical decision support functionality. Review and manage worklists and operational queues within Epic applications. Assist with workflow support and issue resolution involving Radiant and Cupid environments. Develop and maintain application documentation, testing scripts, and support materials. Identify opportunities for process improvement and recommend system enhancements that improve user experience and operational efficiency. Key Qualifications Active Epic Orders Certification required. Experience supporting Epic Orders applications within a healthcare environment. Knowledge of clinical workflows, order management processes, and Epic application support methodologies. Experience with Epic Cupid and/or Epic Radiant good to have but not required Ability to support multiple priorities and effectively manage application-related issues in a fast-paced environment. Core Skills Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Ability to build effective partnerships with clinical, operational, and technical teams. Strong organizational skills with exceptional attention to detail. Commitment to customer service, continuous learning, and process improvement. Additional Information Schedule: 9:00 AM – 5:00 PM EST, Monday – Friday with rotating on call shift Location: Hybrid; 3x a month on site; 885 Third Avenue, New York, NY Reporting To: Director, Epic Systems - Acute Care Helpful Links: Compensation Philosophy Benefits Pay Range: $92,700.00 - $148,400.00 FSLA Status: Exempt Closing : At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills. MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Requirements

Must-haves

Support the configuration, maintenance, and optimization of Epic Orders applications and workflows.
Analyze, troubleshoot, and resolve application, workflow, and system issues.
Collaborate with clinical, operational, and technical stakeholders to gather requirements and implement solutions.
Participate in application upgrades, enhancements, testing, and deployment activities.
Support order entry workflows and related clinical decision support functionality.
Review and manage worklists and operational queues within Epic applications.
Assist with workflow support and issue resolution involving Radiant and Cupid environments.
Develop and maintain application documentation, testing scripts, and support materials.
Identify opportunities for process improvement and recommend system enhancements that improve user experience and operational efficiency.
Key Qualifications
Active Epic Orders Certification required.
Experience supporting Epic Orders applications within a healthcare environment.
Knowledge of clinical workflows, order management processes, and Epic application support methodologies.
Experience with Epic Cupid and/or Epic Radiant good to have but not required
Ability to support multiple priorities and effectively manage application-related issues in a fast-paced environment.
Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to build effective partnerships with clinical, operational, and technical teams.
Strong organizational skills with exceptional attention to detail.
Commitment to customer service, continuous learning, and process improvement.
Additional Information
Schedule: 9:00 AM – 5:00 PM EST, Monday – Friday with rotating on call shift
Location: Hybrid; 3x a month on site; 885 Third Avenue, New York, NY
Reporting To: Director, Epic Systems - Acute Care

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: workday
Effort: long