Job description

Kodiak AI, Inc. (Nasdaq: KDK), founded in 2018, is a leader in Physical AI, developing driverless technology that powers machines that move. Its Kodiak Driver is a vehicle-agnostic autonomous driving system that combines AI-powered software with modular hardware. Today it operates in long-haul trucking, industrial trucking, and defense. In 2024, Kodiak launched commercial Driver-as-a-Service operations with no one in the cab, and plans to launch driverless long-haul service between Dallas and Houston by the end of 2026. Kodiak has partnered with many of the biggest names in freight, including Bosch for scaled hardware production, AWS, and leading customers including Atlas Energy Solutions, IKEA, Bridgestone, Werner Enterprises, C.R. England, Roehl Transport, and General Dynamics Land Systems. As an Operations Specialist you’ll be assisting our development and production operations in a safe, efficient, and precise manner at Kodiak. In this role, you will: Communicate with multiple safety drivers in an energetic and courteous manner Accurately track and precisely document progress of runs throughout your shift Manage and update info accordingly within the company's Truck Management System Set driver schedules based on available assignments which could include weekend and night shifts Create and maintain SOP documentation for operations processes Troubleshoot and document any issues encountered with the autonomous system Report trip issues and logistical discrepancies as needed Assist with AV system setup which includes cross-checks through checklist and other required health checks What you'll bring: Willing and able to work flexible shifts & schedules including days, nights and weekends Be a motivated individual with the ability to work under high stress situations while using good judgment The ability to use critical thinking and problem solving skills Strong understanding of how to properly troubleshoot problems while using various Operating systems Knowledge in Google Office such as spreadsheets, docs, drive, etc. Excellent organizational skills and the ability to prioritize and multitask Previous experience in a call center or similar environment preferred What we offer: Competitive compensation package including equity and bonuses Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Anthem, and Guardian (including a medical plan with infertility benefits) Accrued PTO and generous parental leave policies Long Term Disability, Short Term Disability, Life Insurance Wellbeing Benefits - Headspace, One Medical, Gympass, Spring Health Fidelity 401(k) Commuter, FSA, Dependent Care FSA, HSA Various incentive programs (referral bonuses, patent bonuses, etc.) At Kodiak, we strive to build a diverse community working towards our common company goals in a safe and collaborative environment where harassment of any kind is strictly prohibited. Kodiak is committed to equal opportunity employment regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or veteran status, or any other basis protected by applicable law. In alignment with its business operations, Kodiak adheres to all relevant statutes, regulations, and administrative prerequisites. Accordingly, roles that carry more sensitive requirements may be limited to candidates that can satisfy additional scrutiny and eligibility for such positions may hinge on verification of a candidate’s residence, U.S. person status, and/or citizenship status. Should the position require, and Kodiak determines that a candidate’s residence, U.S. person status, and/or citizenship status necessitate an export license, bar the candidate from the position, or otherwise fall under national security-related restrictions, Kodiak will consider the candidate for alternative positions unaffected by such restrictions, under terms and conditions set forth at Kodiak’s sole discretion, or, as an alternative, opt not to proceed with the candidate’s application. If applicable, Kodiak may provide visa sponsorship for eligible candidates. We use a third-party AI tool (Endorsed) to assist in the initial screening of applications. As part of the evaluation process, we provide Endorsed with job requirements and candidate-submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. We began using Endorsed on January 1, 2026. You can review the independent bias audit report covering our use of Endorsed [here]( endorsed.com ). By submitting your application, you acknowledge that your application may be processed by AI systems as part of the screening and selection process. If you have any questions or would like to request a separate review of your application, please contact careers@kodiak.ai with "Separate Review Request" in the email subject line.

Requirements

Must-haves

Communicate with multiple safety drivers in an energetic and courteous manner
Accurately track and precisely document progress of runs throughout your shift
Manage and update info accordingly within the company's Truck Management System
Set driver schedules based on available assignments which could include weekend and night shifts
Create and maintain SOP documentation for operations processes
Troubleshoot and document any issues encountered with the autonomous system
Report trip issues and logistical discrepancies as needed
Assist with AV system setup which includes cross-checks through checklist and other required health checks
Willing and able to work flexible shifts & schedules including days, nights and weekends
Be a motivated individual with the ability to work under high stress situations while using good judgment
The ability to use critical thinking and problem solving skills
Strong understanding of how to properly troubleshoot problems while using various Operating systems
Knowledge in Google Office such as spreadsheets, docs, drive, etc.
Excellent organizational skills and the ability to prioritize and multitask

Nice-to-haves

Previous experience in a call center or similar environment preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiaws

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Parental Leave