Job description

Join Our Team as a Client Success Manager Location: Remote, CA - Enjoy the flexibility of working from anywhere within California while supporting and growing our valued small-to-medium business grocery partners. Are you ready to make a significant impact by helping grocery owners enhance their performance on our platform? As a key player in our team, you'll manage approximately 75 merchants, fostering long-term relationships and driving growth through data-driven strategies. Responsibilities: • Engage with merchants through phone and email to monitor performance and support their goals. • Deliver quarterly business reviews to highlight successes and plan for growth opportunities. • Reduce churn and support new store expansions by collaborating with internal growth teams. • Persist through challenges, testing new approaches and maintaining consistent activity. Requirements: • 1-2 years of experience in client-facing sales roles, enhancing customer satisfaction and retention. • Experience in business operations or a related setting. • Proficiency in outbound sales or account management with a focus on retention and growth. • Experience using Salesforce or similar CRM tools. • Intermediate to proficient skills in Google Sheets or Microsoft Excel. • Strong empathy with customer needs and adaptability to meet their goals. Preferences: • AI fluency or a strong eagerness to build it, using new tools to improve efficiency and impact. Ready to join a dynamic team and thrive in a fast-paced environment? Apply now and help us drive success for our partners! Subject Line: Join Our Team as a Client Success Manager - Remote, CA By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus .

Requirements

Must-haves

Join Our Team as a Client Success Manager
Location: Remote, CA - Enjoy the flexibility of working from anywhere within California while supporting and growing our valued small-to-medium business grocery partners.
Engage with merchants through phone and email to monitor performance and support their goals.
Deliver quarterly business reviews to highlight successes and plan for growth opportunities.
Reduce churn and support new store expansions by collaborating with internal growth teams.
Persist through challenges, testing new approaches and maintaining consistent activity.
1-2 years of experience in client-facing sales roles, enhancing customer satisfaction and retention.
Experience in business operations or a related setting.
Proficiency in outbound sales or account management with a focus on retention and growth.
Experience using Salesforce or similar CRM tools.
Intermediate to proficient skills in Google Sheets or Microsoft Excel.
Strong empathy with customer needs and adaptability to meet their goals.
AI fluency or a strong eagerness to build it, using new tools to improve efficiency and impact.
Ready to join a dynamic team and thrive in a fast-paced environment? Apply now and help us drive success for our partners!
Subject Line: Join Our Team as a Client Success Manager - Remote, CA

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: jobdiva
Effort: medium