Desktop Support Technician I
Location: San Antonio, TX 78215
Duration: 2 YR Contract
Pay Rate: $23.00 per hour
Position Summary
We are seeking a Desktop Support Technician I to provide Tier 1 technical support for desktop and laptop computers. This role is responsible for troubleshooting hardware and software issues, configuring new equipment, supporting end users, and ensuring a high level of customer service. The ideal candidate will have hands-on desktop support experience, strong problem-solving abilities, and a solid foundation in Microsoft technologies and basic networking concepts.
Key Responsibilities
Desktop Support & Troubleshooting
• Provide Tier 1 support for desktop computers, laptops, and peripheral devices.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
• Install, configure, maintain, and support computer hardware and operating systems.
• Configure and deploy new hardware, including desktops, laptops, monitors, and peripherals.
• Relocate and set up computer equipment as needed.
End User Support
• Deliver exceptional customer service and technical assistance to end users.
• Provide basic user training on supported hardware, software, and productivity tools.
• Communicate effectively with users at all levels of the organization.
Documentation & Process Improvement
• Accurately document all support activities, troubleshooting steps, and resolutions within the ticketing system.
• Create and maintain troubleshooting guides, installation procedures, and technical documentation.
• Research and recommend alternative solutions when new technical issues are encountered.
• Continuously develop technical knowledge through independent learning and research.
Required Qualifications
Education or Experience
• Associate degree in Computer Maintenance Technology, Computer Help Desk Support, Computer Network Administration, or a related field;
OR
• Equivalent hands-on experience in an IT technical support environment.
Technical Requirements
Candidates should demonstrate experience and proficiency in the following areas:
• Installation, configuration, troubleshooting, maintenance, and support of desktop and laptop computers.
• Microsoft Office Suite, including:
• Word
• Excel
• PowerPoint
• Visio
• Project
• Basic PC networking concepts and terminology.
• Windows Active Directory administration and support.
• Printer setup, support, troubleshooting, and maintenance.
• Support and configuration of LCD projectors, monitors, and display devices.
• General hardware and peripheral support.
Professional Skills
• Strong analytical and problem-solving skills with the ability to work independently.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to build effective working relationships with users and support teams.
• Ability to prioritize workload and meet established goals and objectives.
• Demonstrated ability to make sound recommendations and independent decisions.
• Proficiency with Microsoft Office applications, email, calendaring, and productivity tools.
• Adaptability and willingness to support changing technologies, business processes, and organizational initiatives.
• Ability to work rotating schedules as needed to support business operations.
• Ability to distinguish colors for identifying electronic components and wiring.
Preferred Qualifications
• Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent.
• Experience supporting construction, maintenance, field operations, or utility-related environments.
• Previous experience in a high-volume desktop support or help desk environment.
Top Requirements
• Desktop/laptop hardware and software troubleshooting
• Microsoft Office Suite support
• Windows Active Directory experience
• Basic networking knowledge
• Printer and peripheral support
• Strong customer service and communication skills
• IT support experience in a professional environment
• Ability to document work and manage tickets effectively