Job description

Job Responsibilities: • Field and respond to affiliate needs with the intention of helping them grow their business and success on EPN • Consult with publishers to help identify challenges and areas of growth opportunity • Translate learnings into new content on EPN’s online help center, lifecycle emails and landing pages, automated email responses, etc. • Help unmanaged affiliates grow through topics like SEO, Content Strategy, Website UX, leveraging social channels, technical/tools support, etc. • Align educational resources to publishers at different lifecycle stages Practically speaking, what are you going to do: • Write. New help center content, email responses, lifecycle marketing-related pieces (emails, landing pages) • Problem-solve. Understand the problems blocking affiliate success. Answer their immediate questions while addressing underlying issues. • Create solutions at scale. Don’t just solve one problem for one customer, but determine how to make that solution apply to all self-service customers. • Collaborate with the EPN business and technology teams, particularly Marketing and Operations. Qualifications: Required • Bachelor’s degree • 2+ years prior experience (particularly marketing, communications, account management, or support experience) • Excellent communication skills, particularly written • Expertise with Microsoft Office suite • Able to handle multiple tasks and priorities simultaneously Preferred • Experience with Salesforce preferred • Fluency in German, French, Italian, or Spanish a plus To discuss on this opportunity feel free to reach Raghu Varun Call on 732.579.3433 or email your resume to raghuv1(at)mindlance.com

Requirements

Must-haves

Field and respond to affiliate needs with the intention of helping them grow their business and success on EPN
Consult with publishers to help identify challenges and areas of growth opportunity
Translate learnings into new content on EPN’s online help center, lifecycle emails and landing pages, automated email responses, etc.
Help unmanaged affiliates grow through topics like SEO, Content Strategy, Website UX, leveraging social channels, technical/tools support, etc.
Align educational resources to publishers at different lifecycle stages
Practically speaking, what are you going to do:
Write. New help center content, email responses, lifecycle marketing-related pieces (emails, landing pages)
Problem-solve. Understand the problems blocking affiliate success. Answer their immediate questions while addressing underlying issues.
Create solutions at scale. Don’t just solve one problem for one customer, but determine how to make that solution apply to all self-service customers.
Collaborate with the EPN business and technology teams, particularly Marketing and Operations.
Bachelor’s degree
2+ years prior experience (particularly marketing, communications, account management, or support experience)
Excellent communication skills, particularly written
Expertise with Microsoft Office suite
Able to handle multiple tasks and priorities simultaneously

Nice-to-haves

Experience with Salesforce preferred
Fluency in German, French, Italian, or Spanish a plus
To discuss on this opportunity feel free to reach Raghu Varun
Call on 732.579.3433 or email your resume to raghuv1(at)mindlance.com

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: smartrecruiters
Effort: medium