Job description

Help protect millions of customers from evolving fraud threats as a Fraud Technology Business Analyst, bridging business and technology teams to deliver solutions that strengthen fraud detection and prevention. In this role, you will partner with Fraud Operations, Risk Management, Compliance, and Technology teams to analyze business processes, define requirements, and guide the delivery of fraud technology capabilities. You will play a direct role in shaping how Citi detects, prevents, and responds to fraud risk across a global banking environment. Responsibilities • Partner with business stakeholders, technology teams, and subject matter experts to gather, analyze, and document requirements for Fraud Technology initiatives. • Analyze current business processes, identify gaps, and recommend improvements that strengthen fraud prevention, detection, and operational effectiveness. • Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications for technology delivery teams. • Build and maintain Business Requirements Documents, Functional Requirements Documents, process maps, and workflow diagrams. • Define and refine Jira Epics, Features, and User Stories in collaboration with Agile delivery teams. • Validate requirements, review test cases, and support User Acceptance Testing to confirm fraud technology solutions meet business needs. • Conduct data analysis and data mapping to support system enhancements, integrations, and fraud monitoring capabilities. • Collaborate with Risk, Compliance, and Audit partners to confirm fraud technology solutions align with applicable policies and regulatory requirements. Required Qualifications & Skills • 5+ years of experience as a Business Analyst, Systems Analyst, Technology Analyst, or similar role. • Background supporting Fraud Operations, Fraud Technology, Financial Crimes, AML, Payments, Risk Management, or Compliance functions within financial services. • Strong analytical and problem-solving skills, with experience gathering, documenting, and mapping business and functional requirements, process flows, and data. • Hands-on experience working in Agile delivery environments using Jira and Confluence. • Clear communicator able to convey information effectively to both technical and non-technical audiences. • Proven ability to manage multiple priorities across cross-functional teams. • Bachelor's degree or equivalent practical experience. Beneficial Skills & Qualifications • Experience supporting fraud detection, transaction monitoring, payment risk, AML, or financial crimes technology solutions. • Familiarity with API integrations and tools such as Postman or Swagger. • Experience with reporting, data analysis, and business intelligence tools. • Knowledge of regulatory and compliance requirements applicable to financial services. • Exposure to AI-enabled tools and analytics capabilities used within business and technology environments. • Education • Bachelor’s or Master’s degree in Computer Science, Management Information Systems (MIS), Finance, Business Analytics, or a related discipline and/or relevant experience What We Offer Joining Citi's Fraud Technology team means contributing to work that protects customers and the business from evolving fraud threats, alongside technology, risk, and compliance professionals around the world. • Work in a hybrid model with 3 days in the office and 2 days working remotely, balancing collaboration with flexibility. • Collaborate with technology, risk, and compliance professionals across Citi's global network. • Build deeper expertise in fraud technology and financial crimes through hands-on project exposure. • Access learning and development resources to grow your business analysis and technology delivery skills. • Benefit from wellbeing and financial wellness programs that support your life outside of work. • Receive family support resources that help you manage personal and professional priorities. Apply today to help shape how Citi detects and defends against fraud across a global banking platform. ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Business Analysis / Client Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Irving Texas United States ------------------------------------------------------ Primary Location Full Time Salary Range: $87,360.00 - $131,040.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Oct 30, 2026 ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

Requirements

Must-haves

Partner with business stakeholders, technology teams, and subject matter experts to gather, analyze, and document requirements for Fraud Technology initiatives.
Analyze current business processes, identify gaps, and recommend improvements that strengthen fraud prevention, detection, and operational effectiveness.
Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications for technology delivery teams.
Build and maintain Business Requirements Documents, Functional Requirements Documents, process maps, and workflow diagrams.
Define and refine Jira Epics, Features, and User Stories in collaboration with Agile delivery teams.
Validate requirements, review test cases, and support User Acceptance Testing to confirm fraud technology solutions meet business needs.
Conduct data analysis and data mapping to support system enhancements, integrations, and fraud monitoring capabilities.
Collaborate with Risk, Compliance, and Audit partners to confirm fraud technology solutions align with applicable policies and regulatory requirements.
Required Qualifications & Skills
5+ years of experience as a Business Analyst, Systems Analyst, Technology Analyst, or similar role.
Background supporting Fraud Operations, Fraud Technology, Financial Crimes, AML, Payments, Risk Management, or Compliance functions within financial services.
Strong analytical and problem-solving skills, with experience gathering, documenting, and mapping business and functional requirements, process flows, and data.
Hands-on experience working in Agile delivery environments using Jira and Confluence.
Clear communicator able to convey information effectively to both technical and non-technical audiences.
Proven ability to manage multiple priorities across cross-functional teams.
Bachelor's degree or equivalent practical experience.
Beneficial Skills & Qualifications
Experience supporting fraud detection, transaction monitoring, payment risk, AML, or financial crimes technology solutions.
Familiarity with API integrations and tools such as Postman or Swagger.
Experience with reporting, data analysis, and business intelligence tools.
Knowledge of regulatory and compliance requirements applicable to financial services.
Exposure to AI-enabled tools and analytics capabilities used within business and technology environments.
Bachelor’s or Master’s degree in Computer Science, Management Information Systems (MIS), Finance, Business Analytics, or a related discipline and/or relevant experience
Technology ------------------------------------------------------

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

jiraagileapiaiaccessibility

Platform: eightfold
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Wellness