Job description

Overview Microsoft’s commercial web team is evolving how customers discover, evaluate, and engage with Microsoft products and solutions across the web. We’re building scalable, customer-centered experiences that connect design, content, data, and AI capabilities to create more intuitive and effective digital journeys. We’re looking for a Senior UX Director to lead the commercial web UX function and shape the strategy, governance, and evolution of Microsoft’s global commercial web experience. This leader will own the UX vision across high-impact customer journeys, scale the commercial web design system, and guide the next generation of AI-assisted and personalized web experiences across Microsoft’s commercial portfolio. This role is ideal for a leader who brings design judgment, systems thinking, and people leadership, and who is energized by solving complex customer journey challenges at enterprise scale. You should be comfortable leading senior talent, influencing across disciplines, and balancing long-term design strategy with near-term business needs. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Responsibilities • Define and lead the UX vision for Microsoft’s commercial web experience, aligning customer needs, business priorities, AI-assisted experiences, and measurable business outcomes. • Own the evolution and governance of the commercial web design system, including templates, components, UX patterns, accessibility standards, AI experience guidance, and integration with broader Microsoft web experience initiatives. • Lead, coach, and grow a multidisciplinary UX organization, creating clarity, accountability, and a high-performing culture across full-time employees (FTE), vendor, and agency design talent. • Drive UX strategy for emerging AI-assisted experiences, evolving search behaviors, and personalized customer journeys that improve discoverability, engagement, conversion, and customer experience quality. • Establish scalable UX standards and decision frameworks that help teams prioritize highest-impact web experiences, resolve tradeoffs, and improve consistency across the commercial web ecosystem. • Use customer insight, experimentation, telemetry, and business performance data to guide UX investments and demonstrate customer and business impact. • Influence senior stakeholders and cross-functional leaders to align on UX priorities, roadmap decisions, and experience quality expectations across Microsoft’s commercial web portfolio. • Embody our Culture and Values Qualifications Required/minimum qualifications • Bachelor's Degre e in Interaction Design, Visual Design, Human-Computer Interaction , or related field AND 7+ years in UX, product design, or digital experience, including leadership of large-scale web, platform, or design system initiatives , or related work experience • OR equivalent experience. Additional or preferred qualifications • Master's Degree in Interaction Design, Visual Design, Human-Computer Interaction , or related field AND 4+ years in UX, product design, or digital experience, including leadership of large-scale web, platform, or design system initiatives , or related experience • OR Bachelor's Degree in Interaction Design, Visual Design, Human-Computer Interaction , or related field AND 9+ years in UX, product design, or digital experience, including leadership of large-scale web, platform, or design system initiatives , or related experience • OR equivalent experience. • Experience leading and developing multidisciplinary design teams, including senior individual contributors, managers, vendors, or agency partners in complex enterprise environments. • Experience influencing senior stakeholders, resolving cross-functional tradeoffs, and aligning teams across product marketing, engineering, analytics, content, search engine optimization (SEO), brand, and business functions. • Experience translating complex customer, business, and technical requirements into clear UX strategy • Experience building or scaling design systems, templates, or UX standards across large digital ecosystems. • Experience improving digital experiences through data, experimentation, customer research, telemetry, and business outcome measurement. • Experience with AI-enabled experiences and evolving search or discovery behaviors in digital environments. • Experience operating in global enterprise, consulting, agency, or matrixed environments with multiple senior stakeholders and competing business priorities. Integrated Marketing M6 - The typical base pay range for this role across the U.S. is USD $155,800 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $202,400 - $303,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: careers.microsoft.com This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Requirements

Must-haves

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Define and lead the UX vision for Microsoft’s commercial web experience, aligning customer needs, business priorities, AI-assisted experiences, and measurable business outcomes.
Lead, coach, and grow a multidisciplinary UX organization, creating clarity, accountability, and a high-performing culture across full-time employees (FTE), vendor, and agency design talent.
Drive UX strategy for emerging AI-assisted experiences, evolving search behaviors, and personalized customer journeys that improve discoverability, engagement, conversion, and customer experience quality.
Establish scalable UX standards and decision frameworks that help teams prioritize highest-impact web experiences, resolve tradeoffs, and improve consistency across the commercial web ecosystem.
Use customer insight, experimentation, telemetry, and business performance data to guide UX investments and demonstrate customer and business impact.
Influence senior stakeholders and cross-functional leaders to align on UX priorities, roadmap decisions, and experience quality expectations across Microsoft’s commercial web portfolio.
Embody our Culture and Values
Required/minimum qualifications
OR equivalent experience.
OR equivalent experience.
Experience leading and developing multidisciplinary design teams, including senior individual contributors, managers, vendors, or agency partners in complex enterprise environments.
Experience translating complex customer, business, and technical requirements into clear UX strategy
Experience building or scaling design systems, templates, or UX standards across large digital ecosystems.
Experience improving digital experiences through data, experimentation, customer research, telemetry, and business outcome measurement.
Experience with AI-enabled experiences and evolving search or discovery behaviors in digital environments.
Experience operating in global enterprise, consulting, agency, or matrixed environments with multiple senior stakeholders and competing business priorities.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Nice-to-haves

Additional or preferred qualifications

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