Job description

What We’re About At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference. The Role This entry-level role works with Product, Engineering, Operations, and Support teams to deliver reliable, scalable, and cost-effective software upgrade solutions that meet corporate and client standards. The primary focus is performing software upgrades and patches in customer environments, helping ensure smooth and efficient transitions. This is a great opportunity to build a foundation in cloud release engineering while learning from experienced engineers. Responsibilities: • Perform software upgrades and patches in customer-facing and internal environments, following established procedures and under the guidance of senior team members. • Prepare for upgrades by reviewing release notes, validating environment readiness, and confirming pre-upgrade checklists are complete. • Execute post-upgrade validation and testing to confirm the upgrade was successful, and escalate issues promptly. • Support rollback procedures when an upgrade does not go as planned. • Coordinate upgrade schedules and communicate status to internal teams and customers, with guidance from senior team members. • Assist with application and infrastructure deployments to customer-facing and internal environments. • Apply security patches to internal and external systems following established procedures. • Help create and maintain accurate documentation of upgrade procedures, runbooks, systems, and processes. • Support the migration of existing server environments to managed services and/or cloud-based platforms. • Communicate professionally and positively with internal and external stakeholders. • Work with cross-functional teams to help resolve issues, applying critical thinking and learning best practices. • Learn customer priorities in upgrade and deployment work and share relevant feedback with senior team members. • Troubleshoot and debug build and upgrade issues, resolving problems quickly and asking for help when needed. • Assist in maintaining tooling that supports cloud-based CI/CD pipelines and upgrade automation. • Raise project obstacles to the team promptly and help work toward solutions. • Participate in cross-team knowledge sharing and develop technical skills through mentorship, training, and hands-on project work.

Requirements

Must-haves

What We’re About
Join us and help build the tools that power real-life heroes. Together, we make a difference.
Perform software upgrades and patches in customer-facing and internal environments, following established procedures and under the guidance of senior team members.
Prepare for upgrades by reviewing release notes, validating environment readiness, and confirming pre-upgrade checklists are complete.
Execute post-upgrade validation and testing to confirm the upgrade was successful, and escalate issues promptly.
Support rollback procedures when an upgrade does not go as planned.
Coordinate upgrade schedules and communicate status to internal teams and customers, with guidance from senior team members.
Assist with application and infrastructure deployments to customer-facing and internal environments.
Apply security patches to internal and external systems following established procedures.
Help create and maintain accurate documentation of upgrade procedures, runbooks, systems, and processes.
Support the migration of existing server environments to managed services and/or cloud-based platforms.
Communicate professionally and positively with internal and external stakeholders.
Work with cross-functional teams to help resolve issues, applying critical thinking and learning best practices.
Learn customer priorities in upgrade and deployment work and share relevant feedback with senior team members.
Troubleshoot and debug build and upgrade issues, resolving problems quickly and asking for help when needed.
Assist in maintaining tooling that supports cloud-based CI/CD pipelines and upgrade automation.
Raise project obstacles to the team promptly and help work toward solutions.
Participate in cross-team knowledge sharing and develop technical skills through mentorship, training, and hands-on project work.

Nice-to-haves

None flagged.

Application prep

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Keywords to mirror

goci/cd

Platform: careers-html
Effort: medium

Benefits

Benefits detected in the listing.

Pto

Parental Leave