Everforth ECS is seeking a Business Analyst to work at our Arlington, VA office.
Job Summary
Everforth ECS seeks a dynamic, experienced, and enthusiastic Business Analyst to serve as a versatile, cross-functional support resource, bridging requirements gathering, project coordination, documentation, and stakeholder engagement. This role blends the structured coordination and reporting discipline of a Project Analyst with the stakeholder-facing analytical work of a Business Analyst, acting as a go-to resource who can move fluidly between tracking execution activities , gathering and documenting requirements, supporting the production of internal and external communication materials, and engaging directly with client stakeholders . The Business Analyst works closely with a team of strategists, service and human-centered designers, and solution architects to ensure requirements are captured accurately, project activities remain on schedule and well-documented, and communication materials clearly convey progress, decisions, and value to all audiences.
Key Responsibilities
Requirements Gathering & Documentation
• Conduct requirements gathering sessions with stakeholders and document functional and non-functional business requirements.
• Translate business needs into clear user stories, process flows, and requirements documentation for design, technical , and analytics teams.
• Support process modeling, workflow analysis, and gap assessments to identify opportunities for improvement or automation.
• Maintain requirements traceability and supporting documentation repositories for audit readiness.
Project Management & Tracking
• Maintain tracking tools for action items, milestones, deliverables, and task status to give the client teams real-time visibility into product development and pro ject execution.
• Support scheduling and coordination of meetings (working sessions , design reviews, stakeholder check-ins ), including agendas, attendee lists, and logistics .
• Draft formal meeting minutes capturing discussions, decisions, and action items, and track items through closure.
• Support development of status updates by compiling progress, schedule inputs, and other relevant activity across multiple workstreams .
• Support intake, triage, and prioritization activities that feed backlog grooming and roadmap planning.
• Contribute to governance activities such as risk registers, decision logs, and compliance/documentation checklists.
Documentation & Communication Materials
• Prepare process documentation, impact assessments, briefing materials, and business cases product and process adoption and utilization efforts .
• Develop light communication materials, training aids, and job aids to support onboarding, launch readiness, and user adoption.
• Assist in preparing presentations and status updates for client stakeholders and cross-functional teams .
Client & Customer-Facing Engagement
• Serve as a professional point of contact for stakeholder communications related to project status, requirements, and deliverables.
• Facilitate communication between client stakeholders, design and technical teams, and support personnel , ensuring information flows clearly in all directions.
• Support User Acceptance Testing (UAT) coordination, document results, and help track issue resolution.
• Support change management and user adoption efforts tied to new systems, tools, or workflows.
Salary Range: $120,000 - $140,000
General Description of Benefits
- US Citizen; must be able to obtain and maintain a Public Trust determination.
- Bachelor's degree in Business , Information Systems, Communications, or a related field, OR equivalent professional experience.
- 4+ years of experience in business analysis, project/program coordination, requirements management, or operational process improvement within a service design, service delivery, or service management environment
- Demonstrated experience conducting requirements gathering sessions with cross-functional teams and documenting functional/non-functional requirements.
- Experience supporting development of service catalogs, knowledge bases, information architecture, or internal resource hubs including content organization and taxonomy considerations.
- Experience supporting project tracking activities, including action item logs, milestone trackers, and deliverable matrices.
- Experience preparing g overnment - facing documentation, including meeting agendas, formal meeting minutes, and status reports.
- Proficiency with collaboration and productivity tools such as Microsoft Teams, SharePoint, PowerPoint, Visio, and Excel.
- Strong facilitation and stakeholder engagement skills, with demonstrated ability to interact professionally with a diverse range of stakeholders, including clients and customers.
- Excellent written and verbal communication skills, with the ability to translate technical or complex concepts into clear , business-friendly language.
- Strong organizational skills and attention to detail, with the ability to manage multiple concurrent workstreams.
- Experience supporting cross-functional Agile delivery environments.