Job description

Join Our Dynamic Team in Dallas Metro, TX Are you ready to be part of an innovative team that's reshaping the restaurant industry? We're seeking a driven individual to enhance and expand our white-label restaurant solutions. Based in the vibrant Dallas Metro area, this role offers the perfect blend of travel, teamwork, and technology. About the Role As a valued member of our Platform Innovation team, you will work closely with restaurants to onboard them to our cutting-edge platforms, ensuring a seamless and delightful experience. Collaborate with cross-functional teams including sales, account management, operations, product, and analytics to drive success and enhance merchant experiences. • Engage directly with restaurant merchants to enhance their platform experience. • Develop and implement onboarding strategies to ensure a smooth transition for merchants. • Conduct hands-on training for merchant staff on new platforms. • Create training materials to facilitate staff understanding and adoption. • Oversee the implementation of digital ordering and SaaS tools. • Identify opportunities to optimize merchant workflows and boost revenue. • Adapt and thrive in a dynamic work environment. Requirements • Bachelor's degree or equivalent work experience. • 5 years of experience in restaurant/bar management, customer support, or hospitality. • Exceptional attention to detail and ability to complete tasks accurately and on time. • Excellent customer support skills, both external and internal. • Proven success in cross-functional collaboration. • Reliable vehicle and valid driver's license. • High mobility and flexibility for frequent travel. Preferences • Spanish fluency is a plus. • Intellectual curiosity and technical aptitude. • Experience with POS systems during management tenure. Why You'll Love Working with Us • Be part of a leadership-driven culture where everyone contributes. • Innovate and build solutions that shape our industry. • Engage in continuous learning and development. • Collaborate with a team that makes ambitious goals achievable. Ready to make an impact? Apply now and be part of our exciting journey! Subject Line: Specialist, Platform Innovation - Launch Opportunity By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus .

Requirements

Must-haves

Join Our Dynamic Team in Dallas Metro, TX
Engage directly with restaurant merchants to enhance their platform experience.
Develop and implement onboarding strategies to ensure a smooth transition for merchants.
Conduct hands-on training for merchant staff on new platforms.
Create training materials to facilitate staff understanding and adoption.
Oversee the implementation of digital ordering and SaaS tools.
Identify opportunities to optimize merchant workflows and boost revenue.
Adapt and thrive in a dynamic work environment.
Bachelor's degree or equivalent work experience.
5 years of experience in restaurant/bar management, customer support, or hospitality.
Exceptional attention to detail and ability to complete tasks accurately and on time.
Excellent customer support skills, both external and internal.
Proven success in cross-functional collaboration.
Reliable vehicle and valid driver's license.
High mobility and flexibility for frequent travel.
Intellectual curiosity and technical aptitude.
Experience with POS systems during management tenure.
Why You'll Love Working with Us
Be part of a leadership-driven culture where everyone contributes.
Innovate and build solutions that shape our industry.
Engage in continuous learning and development.
Collaborate with a team that makes ambitious goals achievable.
Ready to make an impact? Apply now and be part of our exciting journey!

Nice-to-haves

Spanish fluency is a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

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Effort: medium