Job description

Position Title: National Director of Operations Salary: $160,000 - $180,000 Other Forms of Compensation: Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people! Job Summary The National Director of Operations is a senior leadership role responsible for overseeing strategic and operational performance across multiple locations. Reporting directly to the District Manager, this position provides leadership and direction to operational teams, ensuring consistent execution of business strategies, operational excellence, and exceptional client and customer experiences. The National Director of Operations is accountable for coordinating and directing activities across the assigned portfolio through on-site leaders and Directors of Operations. This role is responsible for driving client satisfaction, operational consistency, financial performance, employee engagement, and account retention while supporting long-term business growth initiatives. Position Objectives In the performance of their duties, all employees are expected to: • Deliver high-quality work within established deadlines. • Work effectively both independently and collaboratively. • Maintain professional relationships with clients, customers, colleagues, and business partners. • Demonstrate strong communication, leadership, and teamwork skills. • Foster a culture of innovation, accountability, and continuous improvement. • Support company values, operational standards, and client commitments. Major Responsibilities 1. National Oversight and Client Relations • Develop and implement strategic plans that drive operational efficiency and support organizational goals across all locations. • Provide oversight and leadership for all account operations, partnering closely with on-site leadership teams. • Establish and maintain operational standards that optimize productivity, quality, and customer satisfaction. • Build and maintain strong client relationships to support long-term account retention and growth. • Ensure all team members consistently demonstrate exceptional hospitality and service. • Promote awareness of available corporate resources, programs, and service enhancements. • Support the development and review of business plans and client reporting as needed. • Collaborate with national and regional partners to execute operational initiatives that improve consistency, efficiency, and service excellence. • Establish, monitor, and improve operational procedures, policies, and standards while ensuring compliance with company and client expectations. 2. Operational Excellence • Lead the implementation and ongoing effectiveness of company programs and initiatives across all sites. • Drive performance against operational goals, key performance indicators (KPIs), and account objectives. • Partner with site leaders to develop, monitor, and manage budgets while achieving financial targets. • Foster strong communication and collaboration with clients, customers, and employees. • Conduct regular site visits to support leadership teams, share best practices, and ensure operational consistency. • Maintain accurate operational documentation, including procedures, policies, and standards. • Collect, analyze, and report operational metrics to identify trends and opportunities for improvement. • Prepare and deliver executive-level presentations on operational performance, strategic initiatives, and business outcomes. 3. Operational Leadership and Safety • Provide leadership, coaching, and mentorship to Directors of Operations and other site leaders. • Foster a culture of accountability, development, and operational excellence. • Ensure the highest standards of food safety, sanitation, quality, and regulatory compliance are consistently maintained. • Serve as executive operational support when key leadership positions are vacant or unavailable. • Ensure staffing models align with business needs, financial goals, and service expectations. • Partner with Human Resources to support workforce planning, talent acquisition, succession planning, and employee development. • Participate in the selection and development of management-level employees. • Support the creation and execution of leadership development and training programs. • Promote employee engagement, retention, and professional growth. • Create and maintain a strong safety culture where team members are empowered to identify and report safety concerns, near misses, and incidents. Additional Responsibilities 4. Continuous Improvement and Innovation • Develop and implement process improvements that enhance operational efficiency and effectiveness. • Identify opportunities to improve the customer and client experience through innovation and best practices. • Drive strong financial performance through sound budget management, labor optimization, cost controls, and revenue growth strategies. • Stay informed on industry trends, emerging technologies, and evolving workplace service expectations. • Evaluate and implement innovative tools, systems, and technologies that improve operational performance and enhance the overall experience. 5. Compliance and Governance • Ensure compliance with company standards, policies, operational guidelines, and client-specific KPIs. • Maintain compliance with all federal, state, and local regulations, including health and safety requirements. • Ensure operational practices align with company objectives, client expectations, and industry best practices. • Monitor and address operational risks proactively. 6. Additional Responsibilities • Support the development and implementation of national account initiatives, standards, and strategic priorities. • Travel up to 20% as required to support regional operations, site openings, business reviews, and operational initiatives. • Provide leadership support across multiple locations, including affiliated or partner operations as needed. • Perform other duties and responsibilities as assigned. Qualifications To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education • Bachelor's degree in Business Administration, Hospitality Management, Food Service Management, Operations Management, or a related field preferred. Experience • Minimum of eight (8) years of progressive leadership experience in multi-site operations, workplace services, food service, hospitality, facilities management, or a related field. • Demonstrated experience leading large, geographically dispersed teams and complex operational environments. • Proven success managing client relationships, operational performance, and financial outcomes. Knowledge, Skills, and Abilities • Strong strategic thinking, analytical, and problem-solving skills. • Demonstrated ability to make effective decisions with minimal direction. • Executive presence with excellent written, verbal, and interpersonal communication skills. • Strong financial acumen, including budgeting, forecasting, and performance analysis. • Exceptional organizational and project management skills with the ability to manage multiple priorities. • Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams. • Knowledge of food service operations, workplace hospitality, safety compliance, and operational best practices. • Passion for delivering exceptional client, guest, and employee experiences. Note: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may be modified at any time to meet business needs. Apply to Bon Appetit today! Bon Appetit is a member of Compass Group USA. Click here to Learn More about the Compass Story Associates at Bon Appetit are offered many fantastic benefits. • Medical • Dental • Vision • Life Insurance/ AD • Disability Insurance • Retirement Plan • Paid Time Off • Holiday Time Off (varies by site/state) • Associate Shopping Program • Health and Wellness Programs • Discount Marketplace • Identity Theft Protection • Pet Insurance • Commuter Benefits • Employee Assistance Program • Flexible Spending Accounts (FSAs) • Paid Parental Leave • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. compass-usa.com Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: info.flclearinghouse.com Applications are accepted on an ongoing basis. Bon Appetit maintains a drug-free workplace. Req ID: 1580622 Bon Appetit BRYAN GONI

Requirements

Must-haves

Position Title: National Director of Operations
Salary: $160,000 - $180,000
Our Passion is Food!
Position Objectives
In the performance of their duties, all employees are expected to:
Deliver high-quality work within established deadlines.
Work effectively both independently and collaboratively.
Maintain professional relationships with clients, customers, colleagues, and business partners.
Demonstrate strong communication, leadership, and teamwork skills.
Foster a culture of innovation, accountability, and continuous improvement.
Support company values, operational standards, and client commitments.
Major Responsibilities
National Oversight and Client Relations
Develop and implement strategic plans that drive operational efficiency and support organizational goals across all locations.
Provide oversight and leadership for all account operations, partnering closely with on-site leadership teams.
Establish and maintain operational standards that optimize productivity, quality, and customer satisfaction.
Build and maintain strong client relationships to support long-term account retention and growth.
Ensure all team members consistently demonstrate exceptional hospitality and service.
Promote awareness of available corporate resources, programs, and service enhancements.
Support the development and review of business plans and client reporting as needed.
Collaborate with national and regional partners to execute operational initiatives that improve consistency, efficiency, and service excellence.
Establish, monitor, and improve operational procedures, policies, and standards while ensuring compliance with company and client expectations.
Operational Excellence

Nice-to-haves

Bachelor's degree in Business Administration, Hospitality Management, Food Service Management, Operations Management, or a related field preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: successfactors-unify
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Parental Leave

Wellness