Job description

Title: Service Desk Technician Location: Merrifield, VA Employment Type: Contract Compensation: Pay Range;$35.00 Per Hr Description This position operates in a dynamic environment, supporting a 24/7 enterprise. Located in the regional area, the role is hybrid and requires onsite presence 12 days a month. The Service Desk Technician provides technical support, resolves customer incidents, and assists with service requests using various systems and applications. Key Responsibilities Respond to inbound calls and provide technical support. Offer support through web queues, outbound interactions, and emails. Utilize resources to resolve technical issues promptly. Document and report functions using PC applications. Escalate requests beyond scope when necessary. Qualifications Knowledge of the information technology field. Basic troubleshooting and problem-solving skills. Effective verbal and written communication skills. Ability to multitask with accuracy. Desired: 3 years of Tier 1 support experience or similar. Core Technologies Ticketing Software | ITIL Practices | PC Applications Contact Authorization By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here mitchellmartin.com. Onboarding Expectations Learn more about our Onboarding Process here youtu.be EEO Statement Learn more about our EEO policy here mitchellmartin.com #LI-GV1

Requirements

Must-haves

Title: Service Desk Technician
Location: Merrifield, VA
Employment Type: Contract
Respond to inbound calls and provide technical support.
Offer support through web queues, outbound interactions, and emails.
Utilize resources to resolve technical issues promptly.
Document and report functions using PC applications.
Escalate requests beyond scope when necessary.
Knowledge of the information technology field.
Basic troubleshooting and problem-solving skills.
Effective verbal and written communication skills.
Ability to multitask with accuracy.
Desired: 3 years of Tier 1 support experience or similar.
Core Technologies
Ticketing Software | ITIL Practices | PC Applications
Contact Authorization
Onboarding Expectations

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: jobdiva
Effort: medium