Job description

Support Center If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare seeks to hire an experienced Epic Inpatient Clinical Application Manager who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As an Epic Inpatient Clinical Application Manager, you will: • Lead assigned Epic application teams through implementation, optimization, testing, integrated workflows, go-live planning, stabilization, upgrades, and ongoing support while ensuring project scope, quality, and timelines are achieved. • Directly supervises Epic application analysts, including work assignments, performance management, professional development, resource allocation, workload balancing, coaching, and hiring support. • Coordinates application activities with the Project Director, project managers, operational leaders, technical teams, vendors, training, testing, reporting, and other application teams to ensure integrated delivery across the enterprise. • Oversees application support, upgrades, and optimization, including issue management, risk identification, escalation, workflow decisions, change control, integrated planning, and leadership status reporting. • Ensures application build, workflow design, testing, validation, integrated readiness, cutover preparation, and production support activities meet organizational standards and Epic implementation practices. • Partners with operational leaders, clinical stakeholders, revenue cycle leaders, physician champions, subject matter experts, and Epic representatives to ensure application solutions support operational, regulatory, and patient care objectives. • Develops team capabilities through mentoring, performance feedback, certification planning, knowledge transfer, and continuous process improvement initiatives. • Maintains expertise in Epic application functionality, healthcare technology trends, interoperability concepts, implementation methods, and organizational priorities. Qualifications include: • Bachelor's degree from an accredited college or university in information technology, healthcare administration, clinical informatics, business administration, computer science, nursing, or a related field. Master's degree preferred. • Minimum of six (6) years of progressively responsible experience in a clinical area and information technology, including electronic health record implementation, application support, clinical informatics, healthcare operations, or related healthcare technology experience. • Minimum of three (3) years of management experience preferred. Experience leading application teams, technical staff, or healthcare information technology initiatives is preferred. • Additional Epic certifications or proficiencies preferred • Project Management Professional preferred • Lean Six Sigma Green Belt preferred • Experience leading Epic implementations, upgrades, optimization initiatives, and application governance is preferred. Experience supporting integrated workflows across multiple Epic applications and using IT service management practices is preferred. Work Schedule: Employment Type: Full-time Hours per Week: 40 hours/week Typical Daily Schedule: 8 am-5 pm, Monday through Friday Shift Type: Day Shift Holiday Requirements: Follow the company holiday calendar Ability to participate in after-hours support, cutovers, go-live activities, and major-incident response as needed. Occasional travel may be required for training, project work, or vendor coordination. Pay Range: $116,227.90 - $174,341.85 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process. Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Exempt) At Adventist HealthCare our job is to care for you. We do this by offering: Work life balance through nonrotating shifts Recognition and rewards for professional expertise Free Employee parking Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available) Paid Time Off Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance Subsidized childcare at participating childcare centers Tuition Reimbursement Employee Assistance Program (EAP) support As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference. Join the Adventist HealthCare team today, apply now to be considered! COVID-19 Vaccination Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination. Tobacco and Drug Statement Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ( Nicotine products include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.). Equal Employment Opportunity Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

Requirements

Must-haves

Support Center
As an Epic Inpatient Clinical Application Manager, you will:
Directly supervises Epic application analysts, including work assignments, performance management, professional development, resource allocation, workload balancing, coaching, and hiring support.
Oversees application support, upgrades, and optimization, including issue management, risk identification, escalation, workflow decisions, change control, integrated planning, and leadership status reporting.
Ensures application build, workflow design, testing, validation, integrated readiness, cutover preparation, and production support activities meet organizational standards and Epic implementation practices.
Develops team capabilities through mentoring, performance feedback, certification planning, knowledge transfer, and continuous process improvement initiatives.
Maintains expertise in Epic application functionality, healthcare technology trends, interoperability concepts, implementation methods, and organizational priorities.
Employment Type: Full-time
Hours per Week: 40 hours/week
Typical Daily Schedule: 8 am-5 pm, Monday through Friday
Shift Type: Day Shift
Holiday Requirements: Follow the company holiday calendar
Ability to participate in after-hours support, cutovers, go-live activities, and major-incident response as needed. Occasional travel may be required for training, project work, or vendor coordination.
Under the Fair Labor Standards Act (FLSA), this position is classified as:
United States of America (Exempt)
At Adventist HealthCare our job is to care for you.
Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period

Nice-to-haves

Minimum of three (3) years of management experience preferred. Experience leading application teams, technical staff, or healthcare information technology initiatives is preferred.
Additional Epic certifications or proficiencies preferred
Project Management Professional preferred
Lean Six Sigma Green Belt preferred

Application prep

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Keywords to mirror

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Professional Development