Service Desk Level 1 Analyst (Mexico) at DYOPATH

Job description

Join DYOPATH as a Service Desk Level 1 Analyst Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support. Why You’ll Love Working Here Purpose with Passion- Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact. Grow & Thrive- From certifications to career paths, DYOPATH invests in your development. Award-Winning Culture- Recognized for outstanding IT service—and we bring that same dedication to supporting each other. Fun & Respectful Teamwork- A collaborative, upbeat environment where achievements are celebrated. Benefits Savings / Monthly 13% cap Pantry Vouchers 9% deposited every month Christmas Bonus: 25 days of your daily income Vacations - 12 days after the first year Anniversary Bonus - 10 days of base salary Vacation Premium – 40% first year Major Medical Insurance covers you and your immediate family Life Insurance Quarterly Bonus Marriage or Bereavement Time off Maternity/Paternity Time off Ergonomic Chair 250 pesos monthly stipend for internet and electricity Role Overview Location: Remote (Mexico) Schedule: 1st Shift (3a-12 noon) Monday through Friday; Flexible to cover other shifts based on operational need Pay Rate: 17,000 MXN Your Mission as a Service Desk Level 1 Analyst Respond to incoming phone calls, emails, and chat messages requesting technical support Log all service desk interactions in the ticketing system Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues Resolve technical issues when possible and escalate when necessary Ensure timely and accurate resolution of all service desk requests Conduct follow‑up with customers or employees to ensure satisfaction Continuously improve technical skills through training, certifications, and self‑directed learning Participate in special projects as assigned What You Bring to the Team Education & Certifications High school diploma or equivalent required Associate or bachelor’s degree in computer science or related field preferred Relevant certifications (or pursuing): HDI Support Center Analyst (HDI‑SCA) ITIL Foundation Microsoft 365 Certified: Fundamentals CompTIA A+ Experience & Skills 1–2 years of experience in a technical support role, preferably in a service desk environment Strong customer service skills with the ability to explain technical information to non‑technical users Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting Knowledge of ITIL or similar frameworks is a plus Ability to work independently and as part of a team Excellent problem‑solving and analytical abilities Ability to manage multiple tasks and prioritize effectively English proficiency (speaking, reading & writing) required Why This Role Stands Out As a Service Desk Level 1 Analyst, you will be the front line of support—helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission‑driven organization. You’ll work with a dedicated team and gain valuable experience that paves the way for future advancement. Ready to Start Your IT Career? If you're excited to learn, solve technical challenges, and deliver great service in a people‑first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst. This role is open to applicants in Mexico only. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Requirements

Must-haves

Join DYOPATH as a Service Desk Level 1 Analyst
Are you energized by solving technical puzzles and helping people stay connected and productive?
DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support.
Why You’ll Love Working Here
Purpose with Passion- Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
Grow & Thrive- From certifications to career paths, DYOPATH invests in your development.
Award-Winning Culture- Recognized for outstanding IT service—and we bring that same dedication to supporting each other.
Fun & Respectful Teamwork- A collaborative, upbeat environment where achievements are celebrated.
Location: Remote (Mexico)
Schedule: 1st Shift (3a-12 noon) Monday through Friday; Flexible to cover other shifts based on operational need
Pay Rate: 17,000 MXN
Your Mission as a Service Desk Level 1 Analyst
Respond to incoming phone calls, emails, and chat messages requesting technical support
Log all service desk interactions in the ticketing system
Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
Resolve technical issues when possible and escalate when necessary
Ensure timely and accurate resolution of all service desk requests
Conduct follow‑up with customers or employees to ensure satisfaction
Continuously improve technical skills through training, certifications, and self‑directed learning
Participate in special projects as assigned
What You Bring to the Team
Education & Certifications

Nice-to-haves

Associate or bachelor’s degree in computer science or related field preferred
Knowledge of ITIL or similar frameworks is a plus

Application prep

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Platform: greenhouse
Effort: quick

Benefits

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