Customer Success Advocate at Jobs for Lebanon

Job description

The Customer Success Advocate will work on strengthening client relationships in order to improve client retention and sales growth. Responsibilities • Works one-on-one with clients • Identifies and assess customers’ needs • Handles customer feedback and provides appropriate solutions / alternatives • Builds sustainable relationships and trust with customers • Meets customer service team sales targets • Keeps records of customer interactions and file documents • Coordinates with the administration and the after-sales department • Degree : Bachelor Degree • Personal Skills : Good communication, high common sense • Computer Skills : Microsoft Office, IMS • Languages : Arabic & English are a must; French is a plus

Requirements

Must-haves

The Customer Success Advocate will work on strengthening client relationships in order to improve client retention and sales growth.
Works one-on-one with clients
Identifies and assess customers’ needs
Handles customer feedback and provides appropriate solutions / alternatives
Builds sustainable relationships and trust with customers
Meets customer service team sales targets
Keeps records of customer interactions and file documents
Coordinates with the administration and the after-sales department
Degree : Bachelor Degree
Personal Skills : Good communication, high common sense
Computer Skills : Microsoft Office, IMS

Nice-to-haves

Languages : Arabic & English are a must; French is a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: smartrecruiters
Effort: medium