Job description

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives. This is a hybrid position. Qualified candidates will be based within commuting distance of our Boston, MA office. Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for us in the country of role posting, both now and in the future. Our CRM ecosystem is foundational to delivering exceptional experiences for customers, partners, and internal teams. Salesforce sits at its core, spanning Sales Cloud, Service Cloud, Experience Cloud, Order Management, and B2B/B2C Commerce, and is powered by Agentforce across the platform. Our Salesforce teams build the systems that support customer service, shared platform capabilities, and professional commerce. In this senior, hands-on individual contributor role, you will work across these teams on their most complex engineering challenges, combining deep software development skills with Salesforce solution architecture to shape how Sonos serves its customers at scale. What You ll Do Embed with Salesforce product teams where complex engineering challenges require senior expertise, agreeing on delivery scope and outcomes with your manager and the receiving team s product owner and technical lead. Own technical delivery of complex features end-to-end, including requirements analysis, solution design, implementation, testing, deployment coordination, and production support. Design Salesforce solutions across service, platform, and commerce initiatives, evaluating tradeoffs in data models, integration patterns, security, scalability, and maintainability. Build reliable Apex, Lightning Web Components, and Flow solutions, selecting standard platform capabilities where they meet the need and advocating for maintainable approaches. Apply deep Service Cloud expertise to complex Service Console workflows, case handling, agent-facing integrations, and customer context when assigned to contact center initiatives. Design and deliver Agentforce and AI-enabled capabilities within the teams you join, including how customer context moves between AI and human support. Diagnose complex application and integration issues, address performance and reliability problems, and identify recurring technical debt for resolution. Review code and solution designs, mentor engineers, and raise the bar on testing, documentation, observability, and maintainability across the teams you work with. Partner with the Salesforce Platform team on shared data models, permissions, reusable components, environment strategy, and coordinated releases. Document design decisions, transfer implementation knowledge, and establish clear support ownership before transitioning between team assignments. What You ll Need Basic Qualifications 8 years of hands-on Salesforce engineering experience, with a record of independently delivering complex solutions through production support. Strong expertise in Apex, Lightning Web Components, Salesforce Flow, SOQL, and the Salesforce data model. Deep hands-on expertise in Service Cloud and Service Console, including case management, agent workflows, and integrations that support contact center operations. Experience designing Salesforce solutions and making architectural decisions for complex business processes and integrations. Experience designing API integrations and reasoning about authentication, asynchronous processing, failure handling, and data consistency. Strong understanding of Salesforce platform limits, performance, testing, security, and maintainable software design. Experience with Git, CI/CD, automated testing, and coordinated releases in a shared Salesforce environment. Ability to guide technical decisions, review code, mentor colleagues, and explain tradeoffs to both technical and business partners. A degree in a relevant technical field, or equivalent professional experience. Authorized to work in the United States now and in the future. Preferred Qualifications Architecture or implementation experience in one or more additional Salesforce areas, such as Sales Cloud, Experience Cloud, Order Management, B2B Commerce, or CPQ. Experience with contact center channels, Omni-Channel, Salesforce Knowledge, entitlements, or milestones. Experience with order management or order-to-cash processes, including integrations across fulfillment, returns, and customer service. Experience with Agentforce, agent assistance, or transferring customer context between AI and human support. Experience improving agent productivity or resolution quality through software changes. Exposure to diagnostic platforms, AWS services, or integration middleware such as Boomi. Salesforce Platform Developer II, Service Cloud Consultant, or other relevant certifications. Salesforce Application Architect or System Architect certifications, or equivalent demonstrated architectural expertise. Inclusion: Research shows that some candidates may not apply for roles if they don t meet all the criteria. If you don t have 100% of the skills listed, we still strongly encourage you to apply if interested. Your profile will be reviewed and you ll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience. The base pay range for this role based off geographic location is: $165,000 and $206,000 The specific pay offered will depend on the candidate’s geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market. Employees in high-cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process. Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits. We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including: Medical, Dental, and Vision Insurance A 401(k) plan with company matching and immediate vesting An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required 80 hours of sick time upon hire, refreshed annually Up to 12 paid holidays per calendar year Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition Company-paid Disability, Life, and AD&D Insurance Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance Mental health benefits to support your holistic well-being A generous employee discount program & Sonos Radio HD - on us! Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations sonos.com and let us know the nature of your request and your contact information.

Requirements

Must-haves

This is a hybrid position. Qualified candidates will be based within commuting distance of our Boston, MA office.
What You ll Do
Embed with Salesforce product teams where complex engineering challenges require senior expertise, agreeing on delivery scope and outcomes with your manager and the receiving team s product owner and technical lead.
Own technical delivery of complex features end-to-end, including requirements analysis, solution design, implementation, testing, deployment coordination, and production support.
Design Salesforce solutions across service, platform, and commerce initiatives, evaluating tradeoffs in data models, integration patterns, security, scalability, and maintainability.
Build reliable Apex, Lightning Web Components, and Flow solutions, selecting standard platform capabilities where they meet the need and advocating for maintainable approaches.
Apply deep Service Cloud expertise to complex Service Console workflows, case handling, agent-facing integrations, and customer context when assigned to contact center initiatives.
Design and deliver Agentforce and AI-enabled capabilities within the teams you join, including how customer context moves between AI and human support.
Diagnose complex application and integration issues, address performance and reliability problems, and identify recurring technical debt for resolution.
Review code and solution designs, mentor engineers, and raise the bar on testing, documentation, observability, and maintainability across the teams you work with.
Partner with the Salesforce Platform team on shared data models, permissions, reusable components, environment strategy, and coordinated releases.
Document design decisions, transfer implementation knowledge, and establish clear support ownership before transitioning between team assignments.
What You ll Need Basic Qualifications 8 years of hands-on Salesforce engineering experience, with a record of independently delivering complex solutions through production support.
Strong expertise in Apex, Lightning Web Components, Salesforce Flow, SOQL, and the Salesforce data model.
Deep hands-on expertise in Service Cloud and Service Console, including case management, agent workflows, and integrations that support contact center operations.
Experience designing Salesforce solutions and making architectural decisions for complex business processes and integrations.
Experience designing API integrations and reasoning about authentication, asynchronous processing, failure handling, and data consistency.
Strong understanding of Salesforce platform limits, performance, testing, security, and maintainable software design.
Experience with Git, CI/CD, automated testing, and coordinated releases in a shared Salesforce environment.
Ability to guide technical decisions, review code, mentor colleagues, and explain tradeoffs to both technical and business partners.
A degree in a relevant technical field, or equivalent professional experience.
Authorized to work in the United States now and in the future.

Nice-to-haves

Preferred Qualifications Architecture or implementation experience in one or more additional Salesforce areas, such as Sales Cloud, Experience Cloud, Order Management, B2B Commerce, or CPQ.
Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiapici/cdaws

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)