Job description

Build technology that helps JPMorganChase deliver meaningful community impact at scale. In this role, you’ll drive predictable, high-quality delivery across a Salesforce-based product suite that supports grants, employee engagement, and relationship management. As a Product Delivery Manager with in Corporate Responsibility Technology (Corporate Technology) , you will lead end-to-end delivery outcomes for Morgan Impact (Grants) and Employee Engagement & Volunteerism (EEV) products, partnering closely with Product Management to deliver customer value through a scalable, resilient Salesforce ecosystem. You will champion inclusive collaboration across technology, operations, data, controls, and business stakeholders, ensuring delivery is transparent, measurable, and aligned to strategic roadmaps. Job Responsibilities • Partner s with Product Managers to translate product strategy and roadmaps into delivery plans, milestones, and measurable outcomes. • Owns delivery governance across the Salesforce portfolio (Grants, EEV, CRM), including scope, forecasting, dependencies, risks, and issue resolution. • Drives cross-functional execution alignment across engineering, operations, data, and business partners to secure priority, sequencing, and commitment clarity. • Establishes delivery transparency through executive-ready reporting (status, RAID, capacity, burn-up/down, throughput, cycle time, defect trends, and release readiness). • Lead srelease planning and coordination across environments, change/release processes, and operational readiness (communications, training, and support handoffs). • Serves as the Agility Lead for the Salesforce product suite, reinforcing consistent agile practices and strong backlog hygiene with Product and Engineering. • Facilitates quarterly/PI planning (or equivalent), sprint planning, backlog refinement, demos, retrospectives, and cross-team synchronization. • Improves delivery flow and team health by identifying bottlenecks, strengthening estimation/forecasting, and enabling continuous improvement routines. • Coaches teams and stakeholders on outcome-based planning, pragmatic agile execution, and effective operating rhythms across product, engineering, QA, and release management. • Coordinates portfolio-level dependencies and shared platform considerations (shared objects, integrations, environment strategy, and governance) across products and teams. • Embeds quality, controls, and auditability into delivery by aligning acceptance criteria, test strategies, documentation, approvals, and production support readiness. Required Qualifications, capabilities, and skills • 7+ years of experience in technology delivery, product delivery, agile delivery, or technical program delivery in a complex enterprise environment. • Demonstrated experience delivering Salesforce-based products (Sales Cloud, Service Cloud, and/or custom platform implementations) with coordinated release planning. • Advanced knowledge of end-to-end product/delivery life cycle practices, including discovery-to-delivery integration, release readiness, and value management. • Strong agile delivery leadership experience, including facilitation of ceremonies and planning events (Scrum and/or Kanban) and continuous improvement practices. • Proven ability to manage delivery across multiple workstreams, balancing competing priorities while maintaining predictable outcomes and stakeholder alignment. • Proven ability to define, track, and improve delivery and product health metrics (e.g., throughput, cycle time, predictability, defect trends, reliability indicators). • Strong risk, controls, and governance orientation, including documentation discipline, approval workflows, and audit-ready delivery practices. • Experience with delivery tooling and reporting (e.g., Jira and Confluence or equivalent) to maintain transparent operating rhythms and decision logs. • Technical fluency to collaborate on architecture, integrations, environments, and operational readiness within a Salesforce ecosystem. • Excellent written and verbal communication skills, including executive-ready status updates, decision documents, and stakeholder-facing narratives. Preferred Qualifications, capabilities, and skills • Experience leading delivery across multiple agile squads and coordinating portfolio-level planning for a product suite. • Salesforce ecosystem familiarity, including platform governance, environment strategy, DevOps/release practices, and integration patterns (APIs/middleware). • Experience supporting products related to community impact, grants management, employee engagement/volunteerism, or CRM/case management. • Familiarity with scaled agile concepts (e.g., PI planning and cross-team dependency management) applied pragmatically in regulated environments. • Relevant certifications: Certified ScrumMaster (CSM), SAFe certifications, PMI-ACP/PMP, Salesforce Admin, or Platform App Builder. • Experience partnering with Information Security, Architecture, Data, Controls, and Operations teams to improve resiliency and stability outcomes. • Experience managing vendors/implementation partners with performance tracking and integration into internal delivery operating models. Be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics.

Requirements

Must-haves

Partner s with Product Managers to translate product strategy and roadmaps into delivery plans, milestones, and measurable outcomes.
Owns delivery governance across the Salesforce portfolio (Grants, EEV, CRM), including scope, forecasting, dependencies, risks, and issue resolution.
Drives cross-functional execution alignment across engineering, operations, data, and business partners to secure priority, sequencing, and commitment clarity.
Establishes delivery transparency through executive-ready reporting (status, RAID, capacity, burn-up/down, throughput, cycle time, defect trends, and release readiness).
Lead srelease planning and coordination across environments, change/release processes, and operational readiness (communications, training, and support handoffs).
Serves as the Agility Lead for the Salesforce product suite, reinforcing consistent agile practices and strong backlog hygiene with Product and Engineering.
Facilitates quarterly/PI planning (or equivalent), sprint planning, backlog refinement, demos, retrospectives, and cross-team synchronization.
Improves delivery flow and team health by identifying bottlenecks, strengthening estimation/forecasting, and enabling continuous improvement routines.
Coaches teams and stakeholders on outcome-based planning, pragmatic agile execution, and effective operating rhythms across product, engineering, QA, and release management.
Coordinates portfolio-level dependencies and shared platform considerations (shared objects, integrations, environment strategy, and governance) across products and teams.
Embeds quality, controls, and auditability into delivery by aligning acceptance criteria, test strategies, documentation, approvals, and production support readiness.
Required Qualifications, capabilities, and skills
7+ years of experience in technology delivery, product delivery, agile delivery, or technical program delivery in a complex enterprise environment.
Demonstrated experience delivering Salesforce-based products (Sales Cloud, Service Cloud, and/or custom platform implementations) with coordinated release planning.
Advanced knowledge of end-to-end product/delivery life cycle practices, including discovery-to-delivery integration, release readiness, and value management.
Strong agile delivery leadership experience, including facilitation of ceremonies and planning events (Scrum and/or Kanban) and continuous improvement practices.
Proven ability to manage delivery across multiple workstreams, balancing competing priorities while maintaining predictable outcomes and stakeholder alignment.
Proven ability to define, track, and improve delivery and product health metrics (e.g., throughput, cycle time, predictability, defect trends, reliability indicators).
Strong risk, controls, and governance orientation, including documentation discipline, approval workflows, and audit-ready delivery practices.
Experience with delivery tooling and reporting (e.g., Jira and Confluence or equivalent) to maintain transparent operating rhythms and decision logs.
Technical fluency to collaborate on architecture, integrations, environments, and operational readiness within a Salesforce ecosystem.
Excellent written and verbal communication skills, including executive-ready status updates, decision documents, and stakeholder-facing narratives.
Experience leading delivery across multiple agile squads and coordinating portfolio-level planning for a product suite.

Nice-to-haves

Preferred Qualifications, capabilities, and skills

Application prep

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Keywords to mirror

agilescrumjira

Platform: oracle-cloud
Effort: medium