Job description

The group you’ll be a part of The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives. The impact you’ll make As a Business Systems Analyst at Lam, you will play a key role in shaping how the organization uses ServiceNow to simplify work, improve service delivery, strengthen platform governance, and enable scalable digital workflows. This is an opportunity to influence enterprise processes, partner with cross-functional leadership, and help evolve a strategic platform used across the business. What you’ll do • Partner with business stakeholders and platform teams to understand objectives, pain points, current-state processes, and desired outcomes. • Lead requirements discovery sessions, workshops, and process reviews for ServiceNow initiatives. • Translate business needs into functional requirements, process flows, solution documentation, clear user stories, and acceptance criteria. • Evaluate requests against ServiceNow out-of-the-box capabilities, platform standards, governance practices, and long-term maintainability. • Support intake, prioritization, backlog refinement, sprint planning, delivery tracking, UAT, release readiness, and post-release validation and hypercare. • Collaborate with architects, developers, administrators, Quality Assurance (QA), and process owners to ensure solutions are feasible, scalable, and aligned to business outcomes. • Perform current-state and future-state process analysis, gap assessments, and impact analysis across ServiceNow workflows. • Support platform enhancements, integrations, data quality improvements, reporting needs, and operational process optimization. • Facilitate stakeholder alignment, manage expectations, escalate risks and dependencies, and communicate clearly to business and IT leadership. • Contribute to continuous improvement of business analysis practices, platform governance, documentation standards, and delivery processes. Who we’re looking for • 8+ years of experience as a Business Systems Analyst, Business Analyst, Product Analyst, or similar role supporting enterprise technology platforms. • 6+ years of hands-on experience with ServiceNow, preferably across ITSM and additional modules such as ITOM, ITAM (HAM/SAM), CMDB, or APM/EA. • Bachelor’s degree in Information Systems, Computer Science, Business Administration, Engineering, or a related field, or equivalent practical experience. • Strong understanding of IT service management processes, including incident, request, change, problem, knowledge, asset, configuration, and service catalog management. • Demonstrated ability to write business requirements, functional specifications, high-quality user stories, acceptance criteria, and test scenarios. • Experience supporting Agile, Scrum, or Kanban delivery models. • Ability to analyze complex business processes, identify improvement opportunities, and recommend practical, scalable solutions. • Excellent communication, facilitation, stakeholder management, and executive presentation skills. • Strong analytical thinking, attention to detail, and ability to balance business value, user experience, platform governance, and delivery feasibility. Preferred qualifications • ServiceNow Certified System Administrator, Certified Application Specialist, or related ServiceNow certification. • ITIL Foundation certification or practical experience applying ITIL practices in an enterprise environment. • Experience with ServiceNow platform governance, demand intake, release management, CMDB data quality, service catalog design, or workflow automation. • Experience working with integrations, reporting, dashboards, data models, or enterprise architecture practices. • Familiarity with ServiceNow AI capabilities, including Now Assist and ServiceNow Otto, and how they can improve user experience, productivity, knowledge discovery, and workflow automation. • Experience in a large global enterprise, shared services, manufacturing, technology, or regulated environment. Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. #LI-DM1 Our Perks and Benefits At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Requirements

Must-haves

The group you’ll be a part of
The impact you’ll make
What you’ll do
Partner with business stakeholders and platform teams to understand objectives, pain points, current-state processes, and desired outcomes.
Lead requirements discovery sessions, workshops, and process reviews for ServiceNow initiatives.
Translate business needs into functional requirements, process flows, solution documentation, clear user stories, and acceptance criteria.
Evaluate requests against ServiceNow out-of-the-box capabilities, platform standards, governance practices, and long-term maintainability.
Support intake, prioritization, backlog refinement, sprint planning, delivery tracking, UAT, release readiness, and post-release validation and hypercare.
Collaborate with architects, developers, administrators, Quality Assurance (QA), and process owners to ensure solutions are feasible, scalable, and aligned to business outcomes.
Perform current-state and future-state process analysis, gap assessments, and impact analysis across ServiceNow workflows.
Support platform enhancements, integrations, data quality improvements, reporting needs, and operational process optimization.
Facilitate stakeholder alignment, manage expectations, escalate risks and dependencies, and communicate clearly to business and IT leadership.
Contribute to continuous improvement of business analysis practices, platform governance, documentation standards, and delivery processes.
Who we’re looking for
8+ years of experience as a Business Systems Analyst, Business Analyst, Product Analyst, or similar role supporting enterprise technology platforms.
6+ years of hands-on experience with ServiceNow, preferably across ITSM and additional modules such as ITOM, ITAM (HAM/SAM), CMDB, or APM/EA.

Nice-to-haves

ServiceNow Certified System Administrator, Certified Application Specialist, or related ServiceNow certification.
ITIL Foundation certification or practical experience applying ITIL practices in an enterprise environment.
Experience with ServiceNow platform governance, demand intake, release management, CMDB data quality, service catalog design, or workflow automation.
Experience working with integrations, reporting, dashboards, data models, or enterprise architecture practices.
Familiarity with ServiceNow AI capabilities, including Now Assist and ServiceNow Otto, and how they can improve user experience, productivity, knowledge discovery, and workflow automation.
Experience in a large global enterprise, shared services, manufacturing, technology, or regulated environment.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agilescrumairest

Platform: eightfold
Effort: medium