Job description

Eaton’s IS GOLF Pride US division is currently seeking a Global Sales Operations Manager. This is a Full Time Onsite role, based at our headquarters in Pinehurst, NC! Relocation benefits are available from within the United States. For five generations, Golf Pride® has been the global leader in golf grips. Throughout our history, Golf Pride® has believed in the importance of developing the best performing, most innovative grips for the world’s best golfers and amateurs alike. As the only brand that touches every golfer, we are obsessed with the connectedness of the hands to the club, and this inspires every Golf Pride employee in everything we do. Now entering our 75th year, Golf Pride is returning to the category disruption roots that got us started as we enter our next growth phase. While we may be #1, you should expect to see many parallels to a brand reinventing itself as we drive the change management needed to secure our desired transformation. The expected annual salary range for this role is $130000 - $190000 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: Golf Pride’s Global Sales Operations Manager is the leading voice within the organization for delivering an excellent customer experience, while also serving as the operational backbone of our worldwide commercial organization to make that service experience a reality. You’ll drive the systems, processes, analytics, and cross‑functional alignment that enable our sales teams to deliver consistent, profitable growth across multiple regions and channels. WHAT YOU CAN EXPECT • Global Process Leadership: Lead the development and optimization of global sales, service, and operational processes, ensuring standardization while enabling regional flexibility. • Global Team Management: Manage a global customer service and sales operations team in North America, the UK, Taiwan, and Thailand. • Service Strategy Development: Establish a best-in-class service strategy, supporting all channels and regions. This includes managing policies and strategies around customer lead times, customer allocations and priorities, and operational requirements for fulfillment. • Cross-Functional Partnership: Partner closely with Sales, Finance, Supply Chain, Marketing, and IT to ensure seamless end to end execution from demand planning through sell out. • Execution-to-SIOP Feedback Loop: Capture execution signals, performance misses, and recovery actions from global sales and service operations, feeding structured insights back into SIOP to continuously improve demand, supply, and financial planning inputs. • Sales Performance & Analytics: Oversee sales performance reporting and KPI dashboards to enable data driven decision-making including On-Time-To-Promise, On-Time-To-Request, Internal and External Customer SLAs, etc. • CRM & Sales Tools Enablement: Implement CRM and sales tool strategy, adoption, and continuous improvement across global markets. • Operational Efficiency & Process Improvement: Identify opportunities to streamline workflows, improve data quality, and enhance operational efficiency. • Scalable Growth Enablement: Support sustained growth through scalable processes and operational readiness. • Executive Advisory & Strategic Insights: Serve as a strategic partner to senior leadership by providing insights, scenario modeling, and recommendations based on global sales analytics. WHO YOU ARE: You are a strategic thinker who thrives in fast-paced environments and enjoys building structure, clarity, and efficiency. You understand how to balance analytical rigor with cross functional collaboration, and you’re energized by solving ambiguous problems that impact global teams. You bring: • A global mindset and deep understanding of how markets, regions, and customer segments differ within a CPG landscape. • A passion for data, systems, and process optimization, paired with strong business acumen. • Comfort managing multiple stakeholders and aligning teams toward common goals. • A proactive, curious approach—always looking for what can be improved or scaled. • Excellent communication skills with the ability to influence at all levels of the organization. • A builder mentality: you enjoy creating operational infrastructure that will support the company’s next stage of growth. Qualifications: Basic (Required) Qualifications: • Bachelor’s degree from an accredited institution • 5+ years of experience in Sales Operations, Commercial Operations, Revenue Operations, or Business Operations • 5+ years of combined experience with Excel and BI Tools (Power, BI, Tableau, etc) • 3+ years of leadership/team supervisory experience • 3+ years of experience working with CRM platforms • Must be legally authorized to work in the United States without company sponsorship now and within the future Preferred: • MBA or master’s degree from an accredited institution • Experience with Consumer Packaged Goods (CPG) or Retail • Demonstrated success supporting global or multi‑region sales teams. • Proven ability to lead cross‑functional initiatives and manage complex projects. • Skilled leading continuous improvement projects and process standardization. • Strong understanding of retailer dynamics, distributor models, and omnichannel sales environments. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Requirements

Must-haves

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
Global Process Leadership: Lead the development and optimization of global sales, service, and operational processes, ensuring standardization while enabling regional flexibility.
Global Team Management: Manage a global customer service and sales operations team in North America, the UK, Taiwan, and Thailand.
Cross-Functional Partnership: Partner closely with Sales, Finance, Supply Chain, Marketing, and IT to ensure seamless end to end execution from demand planning through sell out.
Sales Performance & Analytics: Oversee sales performance reporting and KPI dashboards to enable data driven decision-making including On-Time-To-Promise, On-Time-To-Request, Internal and External Customer SLAs, etc.
CRM & Sales Tools Enablement: Implement CRM and sales tool strategy, adoption, and continuous improvement across global markets.
Operational Efficiency & Process Improvement: Identify opportunities to streamline workflows, improve data quality, and enhance operational efficiency.
Scalable Growth Enablement: Support sustained growth through scalable processes and operational readiness.
Executive Advisory & Strategic Insights: Serve as a strategic partner to senior leadership by providing insights, scenario modeling, and recommendations based on global sales analytics.
A global mindset and deep understanding of how markets, regions, and customer segments differ within a CPG landscape.
A passion for data, systems, and process optimization, paired with strong business acumen.
Comfort managing multiple stakeholders and aligning teams toward common goals.
A proactive, curious approach—always looking for what can be improved or scaled.
Excellent communication skills with the ability to influence at all levels of the organization.
A builder mentality: you enjoy creating operational infrastructure that will support the company’s next stage of growth.
Bachelor’s degree from an accredited institution
5+ years of experience in Sales Operations, Commercial Operations, Revenue Operations, or Business Operations
5+ years of combined experience with Excel and BI Tools (Power, BI, Tableau, etc)

Nice-to-haves

MBA or master’s degree from an accredited institution
Experience with Consumer Packaged Goods (CPG) or Retail
Demonstrated success supporting global or multi‑region sales teams.
Proven ability to lead cross‑functional initiatives and manage complex projects.
Skilled leading continuous improvement projects and process standardization.
Strong understanding of retailer dynamics, distributor models, and omnichannel sales environments.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: eightfold
Effort: medium

Benefits

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