Desktop Support Engineer

• Our client, an IT Services organization supporting commercial and federal clients is seeking two Desktop Support Engineers to support a refresh project in Miramar, Florida.
• The engineers will provide premium IT support and workplace technology services to senior executives, high-profile employees, and key stakeholders within the organization.
• Diagnose and resolve hardware, software, and network-issues across desktops, laptops, mobile devices, and AV equipment.
• Offer proactive maintenance-to prevent IT disruptions, including software updates and system optimizations.
• Manage and troubleshoot collaboration tools-(Microsoft Teams, Zoom, Slack, etc.) and productivity applications-(Microsoft 365, Google Workspace).
• Ensure secure and seamless remote access-for VIPs using VPNs, mobile device management (MDM), and security protocols.
• Provide onsite and remote IT support-for board meetings, conferences, and high-profile events.
• Offer personalized IT concierge service, including tech training and proactive issue resolution.
• Manage and configure high-end AV equipment, conference room systems, and digital displays.
• Act as a trusted IT advisor, understanding VIPs- work styles and technology preferences.
• Understand and represent our client's brand to VIP customers.
• Validate the inventory of VIP devices, ensuring timely upgrades and replacements.
• Manage IT incidents and requests using a ServiceNow, prioritizing VIP needs.
• Coordinate with the Service Delivery Manager, vendors and internal teams-for escalations and advanced troubleshooting.
• Ensure compliance with customer IT security policies, including data protection and device management.
• Educate VIP users on cybersecurity best practices-and implement multi-factor authentication (MFA).
• Work closely with customer security teams to monitor and mitigate risks-related to VIP IT usage.
• Minimum Education/Certification/Experience Requirements:
• 5+ years-of experience in IT support, workplace technology, or a related field.
• Certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, Apple ACSP, or CompTIA A+.
• Experience supporting C-level executives-or high-profile clients and their administrative assistants.
• Background in enterprise-level corporate environments. Expertise in Windows, macOS, iOS, and Android-environments.
• Strong knowledge of networking, VPNs, and enterprise security-practices.
• Experience with ITSM tools-(ServiceNow, Jira, etc.) and remote troubleshooting tools.

None flagged.