Senior Account Manager, Med Affairs at Real Chemistry

Job description

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Real Chemistry is looking for a Senior Account Manager join our growing Medical Affairs team!   The Senior Account Manager for the Scientific and Medical Affairs team is the client’s key day-to-day contact, managing relationships and helping to set their expectations of the agency. You make sure that your colleagues know what is going on and are delivering effectively. You are thinking about future opportunities as well as today’s work.   This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs. What you’ll do:   Day-to-day client contact: provide regular status updates to your client; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans  Take responsibility for the day-to-day management of your account, including managing the processes of the account (including running regular internal team meetings), flow of work, delegation of tasks (oversee status reports to ensure all team actions are complete) and the status of jobs across the account (not just your own)  Ownership of and accountability for medium/large client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes  Ongoing communication with your account lead on the progress of projects; alerting them to any barriers to project completion and being proactive in making recommendations and proposing solutions on how to proceed  Awareness of the client’s business priorities and a sound understanding of the program strategy; have a good understanding of competitor activity  Keep abreast of trends and developments in the medical communications and pharma industries  Start to identify areas for growth (evolving existing programs and/or additional tactics), proactively sharing new ideas with your team and client  Keep abreast of market changes  Be proactive when new business opportunities arise, flagging relevant experience and areas of interest, contributing thoughts and ideas, assisting in the production of credentials and pitch presentations  Maintains general understanding of account finances; supports account lead with financial management  Support new business research and ideation, participate in pitch presentations as required Continued professional development engagement; work with manager to identify training opportunities based on areas of interest and need  This position is a perfect fit for you if:   Our Company values –  Best Together, Impact-Obsessed, Excellence Expected, Evolve Always  and  Accountability with an “I”  – really speak to you.  You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.  You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.  You are a highly organized self-starter, able to work independently and under tight deadlines.  What you should have:    A minimum of 4-5+ years of prior experience in healthcare agency client services roles with medical affairs, publications, and/or medical information experience required Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail  Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration  Professional presence, performs with a sense of urgency and with a client service orientation  Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable  High energy, able to effectively operate in fast-paced, growing and evolving environment  Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget  Able to work independently and as part of a team Competent in using Microsoft Word, PowerPoint, Excel, and Outlook Experienced in developing client relationships and networking Strong financial acumen Comprehension of project and account objectives, contributing to strategic planning Able to devise and articulate solutions to problems on an ongoing basis  Able to clearly communicate project updates, scopes and recommendations to clients  Veeva management and/or iEnvision experience recommended but not required  BA or equivalent work experience required  Pay Range: $90,000-$105,000 This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here . We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com . At Real Chemistry, we believe we're at our best when we're connected. Our Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate. Because our workforce spans multiple countries, regions, and client needs, work arrangements may vary by role and location. Some positions offer hybrid or remote flexibility, while others require regular in-office presence. For example, certain teams and regions, including some of our UK operations, have office-based requirements. Your recruiter will discuss the specific expectations for the role you're pursuing during the interview process and keep you informed throughout the hiring journey. For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities. While these guidelines reflect our current workplace model, we understand that everyone’s circumstances are unique. If you require additional flexibility, we welcome an open conversation with your recruiter and our HR team to discuss your needs and determine what may be possible. Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know. *Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here .

Requirements

Must-haves

Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Real Chemistry is looking for a Senior Account Manager join our growing Medical Affairs team!
This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.
Ownership of and accountability for medium/large client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes
Ongoing communication with your account lead on the progress of projects; alerting them to any barriers to project completion and being proactive in making recommendations and proposing solutions on how to proceed
Awareness of the client’s business priorities and a sound understanding of the program strategy; have a good understanding of competitor activity
Keep abreast of trends and developments in the medical communications and pharma industries
Start to identify areas for growth (evolving existing programs and/or additional tactics), proactively sharing new ideas with your team and client
Keep abreast of market changes
Be proactive when new business opportunities arise, flagging relevant experience and areas of interest, contributing thoughts and ideas, assisting in the production of credentials and pitch presentations
Maintains general understanding of account finances; supports account lead with financial management
Support new business research and ideation, participate in pitch presentations as required
Continued professional development engagement; work with manager to identify training opportunities based on areas of interest and need
This position is a perfect fit for you if:
Our Company values –  Best Together, Impact-Obsessed, Excellence Expected, Evolve Always  and  Accountability with an “I”  – really speak to you.
You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
You are a highly organized self-starter, able to work independently and under tight deadlines.
A minimum of 4-5+ years of prior experience in healthcare agency client services roles with medical affairs, publications, and/or medical information experience required
Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
Professional presence, performs with a sense of urgency and with a client service orientation
Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
High energy, able to effectively operate in fast-paced, growing and evolving environment
Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Wellness

Professional Development