Job description

Overview Microsoft Copilot is changing how people work, and product quality is at the core of earning customer trust and driving sustained adoption. The Copilot Marketing team is looking for a Senior Product Marketing Manager - Copilot Quality to partner closely with engineering teams on delivering best-in-class experiences across the portfolio and ensure customer, competitive, evaluation, and product signals translate into meaningful improvements. This is a highly cross-functional role at the intersection of product marketing, engineering, product management, research, data, customer feedback, sales, and more. You will go deep into how Copilot experiences perform, connect signals across multiple sources, identify the quality issues that matter most, and help shape product priorities and readiness. You will balance deep technical expertise with the ability to translate complex findings into clear, high-level insights and compelling narratives for senior executives, and confidently present recommendations to these audiences. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Responsibilities • Partner across the Copilot portfolio to unify product, customer, and competitive quality signals, standardize how quality is evaluated and communicated, and automate these practices with agentic workflows. • Identify and prioritize quality gaps across Copilot experiences, separating isolated issues from broader patterns and emerging areas of customer friction. • Partner closely with Product Management and Engineering to translate quality insights into product action, influencing prioritization, experimentation, and ongoing improvement. • Help define and evolve evaluation frameworks and quality criteria that assess both technical performance and whether experiences are ready to deliver meaningful value to customers. • Go deep on product architecture, capabilities, limitations, and emerging experiences to understand why quality issues occur. • Assess Copilot performance against key competitors, including where we lead, where we are at parity, where we trail, and what is driving those differences. • Establish automated feedback loops across Engineering, Research, Support, Field, and Marketing so customer and product signals continuously inform product development and prioritization. • Synthesize insights and data to develop the right views for senior leadership, surfacing progress, risks, emerging issues, and areas requiring attention. • Translate technical findings into clear implications for customers, marketing, and sales team, connecting product performance to the customer experience. • Embody our Culture   & Values . Qualifications Required/minimum qualifications • Master's Degree in in Marketing, Computer Science, Business or related field AND 3+ years experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 5+ years experience in business OR equivalent experience. Additional or preferred qualifications • Bachelor’s Degree AND 8+ years experience, OR Master’s Degree AND 6+ years experience • Experience with AI products, evaluations, benchmarking, experimentation, or data-driven product development. • Experience using data, customer insights, research, or product signals to influence product strategy and prioritization, not only messaging. • Ability to connect product, competitive, customer, field, and technical signals rather than assess each in isolation. • Strong technical curiosity and the ability to quickly develop fluency in AI systems, product architecture, experimentation, evaluation methodologies, and telemetry. • Strong analytical and critical-thinking skills, including the ability to synthesize quantitative and qualitative information and identify what is material. • Clear written and verbal communication skills, including the ability to explain complex technical findings and make practical recommendations for senior level audiences. Product Marketing IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: careers.microsoft.com This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Requirements

Must-haves

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Partner across the Copilot portfolio to unify product, customer, and competitive quality signals, standardize how quality is evaluated and communicated, and automate these practices with agentic workflows.
Identify and prioritize quality gaps across Copilot experiences, separating isolated issues from broader patterns and emerging areas of customer friction.
Partner closely with Product Management and Engineering to translate quality insights into product action, influencing prioritization, experimentation, and ongoing improvement.
Help define and evolve evaluation frameworks and quality criteria that assess both technical performance and whether experiences are ready to deliver meaningful value to customers.
Go deep on product architecture, capabilities, limitations, and emerging experiences to understand why quality issues occur.
Assess Copilot performance against key competitors, including where we lead, where we are at parity, where we trail, and what is driving those differences.
Establish automated feedback loops across Engineering, Research, Support, Field, and Marketing so customer and product signals continuously inform product development and prioritization.
Synthesize insights and data to develop the right views for senior leadership, surfacing progress, risks, emerging issues, and areas requiring attention.
Translate technical findings into clear implications for customers, marketing, and sales team, connecting product performance to the customer experience.
Embody our Culture   & Values .
Required/minimum qualifications
Bachelor’s Degree AND 8+ years experience, OR Master’s Degree AND 6+ years experience
Experience with AI products, evaluations, benchmarking, experimentation, or data-driven product development.
Experience using data, customer insights, research, or product signals to influence product strategy and prioritization, not only messaging.
Ability to connect product, competitive, customer, field, and technical signals rather than assess each in isolation.
Strong technical curiosity and the ability to quickly develop fluency in AI systems, product architecture, experimentation, evaluation methodologies, and telemetry.
Strong analytical and critical-thinking skills, including the ability to synthesize quantitative and qualitative information and identify what is material.
Clear written and verbal communication skills, including the ability to explain complex technical findings and make practical recommendations for senior level audiences.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Nice-to-haves

Additional or preferred qualifications

Application prep

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Keywords to mirror

goai

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