Project Manager (ServiceNow ITSM Implementation)
Abacus Service Corporation· Sep 16, 2026 · 1mo ago
Sacramento, CA
Hybrid
Full-time
Manager
$158K–$227K est.
5+ years exp
Job description
Job Title
Project Manager (ServiceNow ITSM Implementation)
Client Company/Dept. Name
CalHFA
Address
500 Capitol Mall, Suite 1400
City Name
Sacramento
State Name
CA-California
Zip Code
95814
If others (Address)
Duration of the project
Project Start Date
11/1/2026
Project End Date
1
Due date for Resume submission
9/22/2026
No. of Openings
1
No. of Maximum Submissions
1
Job Description
Key Responsibilities
Overall delivery ownership: single accountable point of contact for the CalHFA engagement, including a documented backup/deputy PM hierarchy so coverage is never interrupted.
• Project planning: build and maintain the full project plan (milestones, risks, dependencies, timeline) from kickoff through Go-Live (target January 4, 2027) and post-launch stabilization.
• Governance & reporting: run weekly status reporting to CalHFA stakeholders, own the RAID log, and coordinate all CalHFA-facing communication exclusively through the designated procurement/project channel.
• Cross-functional coordination: align Architect, BA, Technical Lead, Integration Lead, QA Lead, AI/Automation Specialist, Data Migration Lead, and Training/OCM Lead against a single schedule and budget.
• Roadmap ownership: deliver the 12–36 month vendor roadmap, phased/pilot/full deployment plan, and post-implementation support SLAs, escalation paths, and quarterly roadmap reviews.
Skill set info
Required Qualifications — Mandatory
10+ years IT project management; 5+ years leading ServiceNow implementations
• Minimum 5 years managing full-lifecycle ServiceNow implementation projects (ITSM/ITOM/CSM), including at least one project for a California state, county, or municipal government agency.
• Prior project delivery experience with a U.S. public-sector / government agency client (state or federal), including familiarity with public procurement processes, RFP-driven delivery, and government reporting cadence.
• PMP (or equivalent) certification.
• Demonstrated experience running structured platform demonstrations, scripted proof-of-concept (POC) engagements, and formal go/no-go evaluations for a client selection committee.
Preferred Qualifications
• ITIL v4 Foundation certification.
• Experience with agencies operating under FedRAMP or similarly regulated compliance environments.
• Familiarity with California housing finance, banking, or similarly regulated financial-services agencies.
Education
Certifications (if required)
Documentation Required for submission
Resume
Work Hours
Account Manager Name (Proposal Team)
Work authorization required
US Citizen Only
Relocation is accepted
No
Remote work
No
Additional Notes if any
Hybrid
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