Technical Account Manager at Incubyte

Job description

This is a remote position. Experience Level This role is ideal for professionals with a technical/engineering background who have transitioned into account management, client-facing, or pre-sales roles. We're looking for someone who can operate with minimal oversight, thrives in ownership-driven environments, and is equally comfortable in a room with engineers as in a room with clients evaluating a partnership. Outcomes You'll Own • Financial integrity of the account — you're the one source of truth on the money: runway, margin, invoicing, forecast accuracy • Nurture client relationships — create strong supporters across levels of leadership • Sustainable growth — expansion and new opportunities within the account, spotted early and converted • Account stability under stress — risks caught early, escalations contained, trust preserved when things go wrong • Scalable operations — account knowledge and process that outlive any one person's memory Activities That Drive These Outcomes (illustrative, not exhaustive) • Maintain a written account plan per client: stakeholder map, org context, quarterly goals, whitespace • Weekly-refreshed account snapshot (runway, margin, headcount, invoicing) • Regular 1:1s with pod leads to surface signals early • Run the operating rhythm: monthly readouts, QBRs, retro follow-through • Annual, written reference-ability check with the economic buyer • Monthly stakeholder map review; treat leadership changes as trip-wire events • Partner with People Success/recruiting on staffing changes and ramps • Handle client paperwork, security questionnaires, vendor onboarding, due diligence • Convert playbook-worthy repeated work into documented process; automate where possible • Keep CRM/ERP and account records current, down to client-specific details • Feed learnings back to sales/marketing, references, case studies, patterns Requirements What You'll Bring • Enough technical depth to hold your own with a CTO on Tech debt, TDD, DORA metrics, Clean Agile • Writing that earns attention, turning messy conversations into eight lines an executive will read • The instinct to drill down past "it's going fine" • A habit of arguing with data points, not adjectives • A track record of taking things to closure • Comfort operating where boundaries are blurred and nothing's been written down yet What We Value • Extreme ownership – you take responsibility for outcomes and drive work end-to-end • Ability to execute independently and define problems, not just solve assigned tasks • A strong product mindset – willingness to talk to customers, understand problems deeply, and define direction when needed • The ability to build trust and sell value, not just deliver output • High standards, autonomy, and a bias toward action. Benefits Life at Incubyte We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat - with all travel expenses covered. Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion. Perks • Dedicated learning & development budget. • Sponsorship for conference talks. • Comprehensive medical & term insurance. • Employee-friendly leave policies. • Home Office fund • Medical Insurance

Requirements

Must-haves

This is a remote position.
Experience Level
Outcomes You'll Own
Financial integrity of the account — you're the one source of truth on the money: runway, margin, invoicing, forecast accuracy
Nurture client relationships — create strong supporters across levels of leadership
Sustainable growth — expansion and new opportunities within the account, spotted early and converted
Account stability under stress — risks caught early, escalations contained, trust preserved when things go wrong
Scalable operations — account knowledge and process that outlive any one person's memory
Activities That Drive These Outcomes (illustrative, not exhaustive)
Maintain a written account plan per client: stakeholder map, org context, quarterly goals, whitespace
Weekly-refreshed account snapshot (runway, margin, headcount, invoicing)
Regular 1:1s with pod leads to surface signals early
Run the operating rhythm: monthly readouts, QBRs, retro follow-through
Annual, written reference-ability check with the economic buyer
Monthly stakeholder map review; treat leadership changes as trip-wire events
Partner with People Success/recruiting on staffing changes and ramps
Handle client paperwork, security questionnaires, vendor onboarding, due diligence
Convert playbook-worthy repeated work into documented process; automate where possible
Keep CRM/ERP and account records current, down to client-specific details
Feed learnings back to sales/marketing, references, case studies, patterns
Enough technical depth to hold your own with a CTO on Tech debt, TDD, DORA metrics, Clean Agile
Writing that earns attention, turning messy conversations into eight lines an executive will read
The instinct to drill down past "it's going fine"
A habit of arguing with data points, not adjectives

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

goagileai

Platform: zoho-recruit
Effort: medium