Job description

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job Summary The Vice President, Cybersecurity, Infrastructure & Site Support serves as West's Chief Information Security Officer (CISO) and is responsible for leading the global strategy, governance, architecture, operations, and transformation of enterprise cybersecurity, infrastructure, networking, cloud platforms, end-user computing, and global site support services. This executive ensures the availability, resiliency, security, and operational excellence of West's global technology landscape supporting manufacturing, laboratories, commercial operations, corporate offices, and remote employees. As the organization's CISO, the role establishes enterprise cyber risk management, security governance, regulatory compliance, cyber resilience, and executive reporting while enabling secure digital transformation initiatives across cloud, ERP, AI, manufacturing, and customer platforms. The role partners closely with executive leadership, business functions, Internal Audit, Legal, Quality, Privacy, Risk Management, and Technology leaders to ensure technology capabilities remain secure, resilient, scalable, and aligned with business strategy. #LI-CT1 Essential Duties and Responsibilities • Develop and execute the global strategy for Cybersecurity, Infrastructure, Network Services, Cloud Platforms, and Site IT Support, aligning technology capabilities with business objectives. • Serve as the organization's Chief Information Security Officer (CISO) , establishing enterprise cybersecurity strategy, governance, risk management, and regulatory compliance. • Lead the design, operation, and continuous modernization of global infrastructure, cloud platforms, networking, end-user computing, and enterprise technology services to ensure secure, resilient, and highly available operations. • Establish and maintain enterprise security architecture and a Secure-by-Design framework across corporate, cloud, manufacturing, laboratory, and digital platforms. • Direct enterprise cyber defense capabilities, including security operations, threat intelligence, vulnerability management, identity and access management, incident response, and cyber resilience. • Partner with executive leadership and business stakeholders to enable secure digital transformation initiatives, including ERP, AI, manufacturing systems, laboratories, commercial platforms, and emerging technologies. • Ensure compliance with global regulatory, privacy, and industry standards, including NIST, ISO 27001, GxP, SOX, GDPR, Computer Systems Validation (CSV), and customer security requirements. • Oversee enterprise business continuity, disaster recovery, crisis management, and operational resilience to support 24x7 global business operations. • Establish governance frameworks, performance metrics, and operational KPIs to improve service quality, cybersecurity maturity, risk posture, and cost efficiency. • Lead global technology budgets, strategic sourcing, vendor relationships, and managed service providers to optimize investment and operational performance. • Build and develop high-performing global teams while fostering a culture of innovation, accountability, collaboration, continuous improvement, and security awareness. • Advise executive leadership and the Board on cybersecurity strategy, enterprise risk, technology investments, and emerging threats, ensuring technology decisions support long-term business growth and resilience. Education • Bachelor's Degree (required) - Information Technology, Computer Science, Engineering, Business, or related discipline • Master's Degree (preferred) - MBA, Engineering, Information Systems, Computer Science, or related field Work Experience • Minimum 18 years of progressive IT leadership experience • Minimum 10 years leading global Infrastructure and Cybersecurity organizations • Demonstrated executive leadership within multinational organizations • Experience supporting regulated industries such as Medical Devices, Pharmaceutical or Life Sciences preferred • Experience leading global 24x7 operations • Experience leading cloud transformation initiatives • Experience building enterprise cybersecurity programs • Experience presenting cyber risk and technology strategy to executive leadership and Boards Preferred Knowledge, Skills and Abilities • Executive leadership and strategic planning • Enterprise Cybersecurity Governance • NIST Cybersecurity Framework • ISO 27001 • Zero Trust Architecture • Cloud Security (Azure/AWS) • Identity & Access Management • Security Operations (SOC) • Incident Response • Digital Risk Management • Operational Technology (OT) Security • Network Architecture • Enterprise Infrastructure • ITIL Service Management • Disaster Recovery & Business Continuity • AI Security & Governance • Regulatory Compliance (SOX, GxP, GDPR, CSV) • Financial and budget management • Executive communication and Board presentation skills • Strong organizational change leadership License and Certifications • CISSP • CISM • CRISC • CCSP • CGEIT • ISO 27001 Lead Implementer or Lead Auditor • ITIL v4 Managing Professional • Microsoft Azure Solutions Architect Expert Travel Requirements 40% Up to 104 business days per year Physical Requirements Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. What We Offer This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week This position offers relocation assistance Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment. Global Career Opportunities: With facilities across North America, Europe, and Asia-Pacific, employees have opportunities for international exposure and cross-functional collaboration. Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives. Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities. West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.

Requirements

Must-haves

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Essential Duties and Responsibilities
Develop and execute the global strategy for Cybersecurity, Infrastructure, Network Services, Cloud Platforms, and Site IT Support, aligning technology capabilities with business objectives.
Serve as the organization's Chief Information Security Officer (CISO) , establishing enterprise cybersecurity strategy, governance, risk management, and regulatory compliance.
Establish and maintain enterprise security architecture and a Secure-by-Design framework across corporate, cloud, manufacturing, laboratory, and digital platforms.
Direct enterprise cyber defense capabilities, including security operations, threat intelligence, vulnerability management, identity and access management, incident response, and cyber resilience.
Partner with executive leadership and business stakeholders to enable secure digital transformation initiatives, including ERP, AI, manufacturing systems, laboratories, commercial platforms, and emerging technologies.
Ensure compliance with global regulatory, privacy, and industry standards, including NIST, ISO 27001, GxP, SOX, GDPR, Computer Systems Validation (CSV), and customer security requirements.
Oversee enterprise business continuity, disaster recovery, crisis management, and operational resilience to support 24x7 global business operations.
Establish governance frameworks, performance metrics, and operational KPIs to improve service quality, cybersecurity maturity, risk posture, and cost efficiency.
Lead global technology budgets, strategic sourcing, vendor relationships, and managed service providers to optimize investment and operational performance.
Build and develop high-performing global teams while fostering a culture of innovation, accountability, collaboration, continuous improvement, and security awareness.
Advise executive leadership and the Board on cybersecurity strategy, enterprise risk, technology investments, and emerging threats, ensuring technology decisions support long-term business growth and resilience.
Bachelor's Degree (required) - Information Technology, Computer Science, Engineering, Business, or related discipline
Work Experience
Minimum 18 years of progressive IT leadership experience
Minimum 10 years leading global Infrastructure and Cybersecurity organizations
Demonstrated executive leadership within multinational organizations
Experience leading global 24x7 operations
Experience leading cloud transformation initiatives
Experience building enterprise cybersecurity programs

Nice-to-haves

Master's Degree (preferred) - MBA, Engineering, Information Systems, Computer Science, or related field
Experience supporting regulated industries such as Medical Devices, Pharmaceutical or Life Sciences preferred
Preferred Knowledge, Skills and Abilities

Application prep

Use the role’s language and application details while tailoring your materials.

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