Job description

Serving Maryland and the Greater Washington D.C. area, SageCor Solutions (SageCor) is a growing company bringing complete engineering services and true full lifecycle System Engineering services to areas requiring (or desiring) nationally-recognized expertise in high performance computing, large data analytics and cutting edge information technologies. Active TS/SCI w/ Polygraph required. Required Experience: Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree. Required Skills: -Provide support for implementation, troubleshooting and maintenance of IT systems -Manage the daily activities of configuration and operation of IT systems -Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems -Provide assistance to users in accessing and using IT systems -Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. -Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems -Provide support for the escalation and communication of status to agency management and internal customers -Optimize system operations and resource utilization, and perform system capacity analysis and planning -Provide support for the dispatch system and hardware problems and remains involved in the resolution process -Provide in-depth experience in trouble-shooting IT systems -Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance -Provide detailed analysis and feedback to agency management and internal customers for escalated tickets Consistent with federal and state law where SageCor conducts business, SageCor Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other protected class.

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