Job description

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100 offices has its own individual identity, and each also has its own unique rewards. TransPerfect Connect is seeking an energetic individual to work full-time on-site as a Helpdesk Support Specialist. This position will provide on-site and remote technical support, with opportunities to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent communication skills, both written and oral,and contribute to a highly productive team environment. Responsibilities: Resolve Helpdesk tickets and provide on-site support daily Troubleshoot hardware, software, network issues and escalate complex issues to the appropriate teams Installing, configuring, support desktops, laptops, printers, and other peripheral Maintain and track inventories of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment Create and maintain knowledge base documentation Provide on-call support as scheduled About You: Knowledge/Skills/Abilities: Hardware: desktop, laptop OS: Windows 10 / 11, Mc OS Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Team Tier 1 network support – TPC/IP, WiFi, DHCP, DNS, Cabling, etc. Basic Knowledge of supporting mobile devices and app Basic Knowledge of virus and malware removal techniques Attention to detail Ability to multitask in a dynamic, fast-paced environment Ability to work in a team-oriented, collaborative environment Communicate effectively both oral and in writing Exceptional customer service orientation The ability to lift up to 50 lbs Your experience includes: Minimum of High School diploma, Associate or Bachelor’s degree in Information technology or related field preferred 2 years of IT related work experience Certifications such as CompTIA A , Microsoft Certified Professional (MCP), or equivalent field experience are a plus VOIP experience preferred TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Requirements

Must-haves

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100 offices has its own individual identity, and each also has its own unique rewards.
Resolve Helpdesk tickets and provide on-site support daily
Troubleshoot hardware, software, network issues and escalate complex issues to the appropriate teams
Installing, configuring, support desktops, laptops, printers, and other peripheral
Maintain and track inventories of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
Create and maintain knowledge base documentation
Provide on-call support as scheduled
Hardware: desktop, laptop
OS: Windows 10 / 11, Mc OS
Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Team
Tier 1 network support – TPC/IP, WiFi, DHCP, DNS, Cabling, etc.
Basic Knowledge of supporting mobile devices and app
Basic Knowledge of virus and malware removal techniques
Attention to detail
Ability to multitask in a dynamic, fast-paced environment
Ability to work in a team-oriented, collaborative environment
Communicate effectively both oral and in writing
Exceptional customer service orientation
The ability to lift up to 50 lbs
2 years of IT related work experience

Nice-to-haves

Minimum of High School diploma, Associate or Bachelor’s degree in Information technology or related field preferred
Certifications such as CompTIA A , Microsoft Certified Professional (MCP), or equivalent field experience are a plus
VOIP experience preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

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