Job description

HKA is a global leader in risk mitigation, dispute resolution, and expert witness services. We tackle complex challenges with our multi-disciplinary expertise. As trusted consultants and advisors, we deliver solutions in uncertain and disputed situations, ensuring the best outcomes for clients worldwide. Our experts have testified globally on major cases spanning across a wide range of industries and sectors. As part of the HKA team you can expect: • A supportive, collaborative culture where your learning and growth are championed by experienced mentors and peers. • The opportunity to build real-world IT skills, solve challenges creatively, and contribute your ideas to meaningful projects. • Access to HKA’s global resources, technologies, and industry expertise—accelerating your technical development and opening doors for future advancement.. The Opportunity HKA is hiring a Junior Infrastructure Engineer to join our global Infrastructure Services team. This early-career position is a launchpad for your IT journey in a fast-growing professional services organization with worldwide reach. You’ll collaborate with team members in other states and countries, supporting and improving HKA’s Microsoft-centric systems, cloud, identity, and endpoint services. Designed for ambitious technologists, this role offers hands-on experience, mentorship, and the chance to make a real impact from day one. Responsibilities • Provide tier 3 assistance for infrastructure incidents and service requests escalated by Service Desk and Site Support teams • Monitor and report on health, availability, and capacity of server, cloud, backup, storage, identity, and endpoint services; promptly escalate risks and outages • Assist in administering Windows Server, Active Directory, and Entra ID (user, group, device, authentication, and access management) • Support Microsoft Azure infrastructure, including virtual machines, storage, backup, monitoring, and platform services under documented procedures and access controls • Operate Microsoft Intune for device configuration, compliance, application deployment, and troubleshooting • Support infrastructure-related Microsoft 365 services (Exchange Online, Teams, SharePoint Online, service health) • Assist with Azure Virtual Desktop and FSLogix administration, monitoring, and user issue resolution • Conduct routine backup checks, support restore testing, and maintain recovery documentation • Use PowerShell and approved automation tools to optimize repeatable operational tasks, subject to peer review • Document technical procedures, knowledge articles, asset records, and change records accurately • Participate in infrastructure projects, testing, maintenance, and controlled change activities • Operate according to HKA’s security, change-management, and privileged-access policies Skills and Qualifications Required • Genuine interest in systems infrastructure, cloud services, identity, endpoint management, and automation • Foundational knowledge of Windows administration, directory services, permissions, virtualization, and cloud concepts (via degree, apprenticeship, home lab, internship, or practical experience) • Evidence-based troubleshooting approach: gather information, test safely, document findings, and determine when to escalate • Ability to communicate clearly across international teams and technical backgrounds • Strong organizational skills and attention to detail in ticket management and documentation • Willingness to learn from experienced engineers, accept feedback, and share knowledge • Awareness of information security, data protection, least privilege, and controlled change practices Preferred • Experience in IT support, desktop support, service desk, or junior systems administration • Hands-on exposure to Microsoft 365, Azure, Entra ID, Intune, Windows Server, or PowerShell • Relevant Microsoft certification (e.g., Azure Fundamentals, Security, Compliance and Identity Fundamentals) or actively pursuing one • Experience with service management platforms and handling incident, request, and change records • Familiarity with source control, infrastructure-as-code concepts, or operational scripting Compensation HKA offers an annual salary range of USD $65,000 - $75,000 for this role. We also offer a robust Health Insurance package, 20 days of PTO per year, 10 company holidays with 2 floating holidays, 7 wellness days, 401k with company match, training and development programs, and much more. At HKA we recognize that our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture aimed at providing the best opportunities for our people to thrive and develop in their chosen career path. Our Global Recruitment team is committed to providing an authentic candidate experience for all those who take the time to apply to HKA. We are committed to providing an efficient and insightful recruitment process giving candidates a true reflection of life at HKA. Fairness and Equality at HKA: HKA works hard to provide a welcoming environment for all of our employees. We are committed as a business on the continued improvement of our fairness and equality strategy. Please visit our website for further information or feel free to ask our recruitment team for further information. All HKA employment decisions shall be made in accordance with controlling laws and based on merit. Stay Alert: Protect Yourself from Phishing Scams Please be aware that HKA only publishes official job postings on our website ( Join Us | HKA ) and on verified job boards. We will never ask for sensitive personal information during the job application process. If you have any doubts, we recommend you visit our website to verify job listings before applying. If you would like more confirmation, please feel free to email us at enquiries@hka.com to check the authenticity of a job posting.

Requirements

Must-haves

HKA is a global leader in risk mitigation, dispute resolution, and expert witness services. We tackle complex challenges with our multi-disciplinary expertise.
As part of the HKA team you can expect:
A supportive, collaborative culture where your learning and growth are championed by experienced mentors and peers.
The opportunity to build real-world IT skills, solve challenges creatively, and contribute your ideas to meaningful projects.
Access to HKA’s global resources, technologies, and industry expertise—accelerating your technical development and opening doors for future advancement..
Provide tier 3 assistance for infrastructure incidents and service requests escalated by Service Desk and Site Support teams
Monitor and report on health, availability, and capacity of server, cloud, backup, storage, identity, and endpoint services; promptly escalate risks and outages
Assist in administering Windows Server, Active Directory, and Entra ID (user, group, device, authentication, and access management)
Support Microsoft Azure infrastructure, including virtual machines, storage, backup, monitoring, and platform services under documented procedures and access controls
Operate Microsoft Intune for device configuration, compliance, application deployment, and troubleshooting
Support infrastructure-related Microsoft 365 services (Exchange Online, Teams, SharePoint Online, service health)
Assist with Azure Virtual Desktop and FSLogix administration, monitoring, and user issue resolution
Conduct routine backup checks, support restore testing, and maintain recovery documentation
Use PowerShell and approved automation tools to optimize repeatable operational tasks, subject to peer review
Document technical procedures, knowledge articles, asset records, and change records accurately
Participate in infrastructure projects, testing, maintenance, and controlled change activities
Operate according to HKA’s security, change-management, and privileged-access policies
Skills and Qualifications
Genuine interest in systems infrastructure, cloud services, identity, endpoint management, and automation

Nice-to-haves

Experience in IT support, desktop support, service desk, or junior systems administration
Hands-on exposure to Microsoft 365, Azure, Entra ID, Intune, Windows Server, or PowerShell
Relevant Microsoft certification (e.g., Azure Fundamentals, Security, Compliance and Identity Fundamentals) or actively pursuing one
Experience with service management platforms and handling incident, request, and change records
Familiarity with source control, infrastructure-as-code concepts, or operational scripting

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

azure

Platform: teamtailor
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

401k

Pto

Wellness